Membership Experience Staff at Family YMCA

Benefits:Competitive salaryOpportunity for advancementWellness resourcesPOSITION TITLE: Membership Experience StaffREPORTS TO: Member Engagement DirectorSTATUS: Part-Time HOURS: Part time Night and Weekend HoursSTARTING SALARY: $12.50 (Commensurate w/ Experience)OUR CULTURE:Our mission and core values are brought to life by our the Y we strive to live our cause ofstrengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. Weare a place where you can belong and become. We are genuine: we value you and embrace yourindividuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We arenurturing: we support you in your journey to develop your full potential. We are determined: above all else weare on a relentless quest to make our community stronger.POSITION SUMMARY:We are seeking new additions to our team! Our Member Associates are vital to our member and new member experience. Thisposition supports the work of the Y a leading nonprofit committed to strengthening community through youth developmenthealthy living and social responsibility.ESSENTIAL FUNCTIONS:1. Provides outstanding customer service to our members as they reach their wellness goals.2. Follows YMCA policies procedures and responds to emergency situations.3. Conduct tours for prospect members using a Listen First approach determining needs and offering solutions andclosing the sale. 4. Remain knowledgeable in all programs class schedules and membership information.5. Understand and enforce all YMCA policies dealing with member services.6. Monitor gym halls parking lot and all areas within the YMCA.7. Relate to the public providing excellent services to members guests and participants.8. Handle and resolve membership questions/complaints9. Thinks communicates and behaves as a cause-driven leader to promote the Y across departments.10. Willingness to assist other departments as needed.ATTRIBUTES:*Excellent interpersonal and problem solving skills.*Previous customer service sales or related experience preferred.*Ability to set the standards for and model exceptional member service and build a culture of member involvement andengagement in all staff*A positive can-do attitude and the ability to work creatively and independently or as part of a team*Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of allsocio-economic levels and diverse backgrounds*Basic knowledge of computers.*30/60/90 Day Training Schedule for new hires.WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are required to perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions*Ability to use a computer and/or smart device.*Sit reach move around the environment lift up to 10 lbs.*Specific vision abilities required by this job include close vision distance vision and the ability to adjust.*The noise level in the work environment is usually moderate. Compensation: $12.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. The Family YMCA of Black Hawk County is a powerful association of men women and children of all ages and from all walks of life joined together by a shared passion: to strengthen the foundations of community. With a commitment to nurturing the potential of kids promoting healthy living and fostering a sense of social responsibility the Y ensures that every individual has access to the essentials needed to learn grow and thrive. The Y has long-standing relationships and physical presence not just to promise but to deliver lasting personal and social change.Though the world may be unpredictable one thing remains certain the Y is and always will be dedicated to building healthy confident secure and connected children families and communities. We serve members from the communities of Cedar Falls Waterloo and other rural communities in Black Hawk County.The Family YMCA of Black Hawk County is guided by four core values: Caring Honesty Respect and Responsibility.Our mission and core values are brought to life by our the Y we strive to live our cause of strengthening communities with purpose and intentionality every day.We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else we are on a relentless quest to make our community stronger beginning with you.Follow us on social media! Key Skills Sales Experience,Marketing,Google Docs,Fundraising,Microsoft Publisher,Conflict Management,Basecamp,Smartsheet,Multichannel Marketing,Salesforce,Strategic Planning Employment Type : Full-Time Experience: years Vacancy: 1