Membership & Outreach Manager-Tennis Center at The Pennsylvania State University

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JOB DESCRIPTION AND POSITION REQUIREMENTSThe Pennsylvania State UniversityDepartment/Area: Campus Recreation Membership and OutreachPosition Title:Membership and OutreachManager-Tennis CenterReports To: Coordinator of Reservations Membership and OutreachDescription:Managers mustbecommitted to creating and leading a welcoming environment that enablesmembers of the Penn State community to thrive. They must havethe abilityto multitask in a fast-paced environment while providingexcellent interpersonal musthavestrongproblem-solving and communicationskills.ResponsibilitiesMembership/OutreachOversight of daily operations which includes policy enforcement shift promptness troubleshooting technology and staff and patron concerns.Perform membershipand court timesalesadministrative duties answeringtheoffice phoneguidingfacilitytoursand providing general customer service to patrons.Troubleshooting issues with membership/membership renewals and court times.Assistwith the coordination of Campus Recreationoutreach events.Manage digital outreach in facilitiesServe as a staff trainer andprovideprofessional development opportunities to current employees.Assistwith the evaluation and accountability of student staff.Assistincreationand maintenance of schedules of student employees.Coordinate Membership and Outreach-Tennis end-of-year employee appreciation event.Completeadditionalduties asassigned by supervisor.FacilitiesOversight of Reserve My Court.Oversight of Connect2 Tasks and Counts.Monitoring to ensure weare in compliance withAD 39.Assistwith traininginclaycourtgrooming and maintenance.Assistwith tennis sale products inventory.Personal/Professional Development and ResponsibilitiesDevelop and conduct monthly staff meetings and skill sessionsAssist with Membership & Outreach Attendant Interviews andassistwith the training and onboarding process.Be receptivetoprofessional and personal development.Balancetime commitments.Give and receiveperformancefeedback.Recognize limitations and work to improve.Function as a contributing member of the Campus Recreation Team.Expectations*Respectfully manage disagreements model positive rapport with patrons and employees.Role modelappropriate behavioralways including in online communities.Maintain regular and frequent communication with supervisoryteam.Ability to interact with diverse groups through a variety of situations.Job performance may include all the duties and responsibilities of positionsinlower tier levels.RequirementsMinimumof150 hoursas a Membership and Outreach Attendantrequired.Must successfully complete the following 3 clearances:PA State Police Criminal Background CheckPA Child Abuse History ClearanceFBI Criminal Background CheckSuccessfully complete Pediatric and Adult CPR/First Aid afterhire.Ability to positively interact with patrons and employees alike.Demonstrated leadership skills.Strong critical thinking skills.Promote Campus Recreation programs and services.Working ConditionsAverage of 12-15 hours worked per week.Includes a minimum of 6 hours per week in the Membership Offices at theTennis Center Membership OfficeWork will take place on the University Park Campus and in the State College Community.Must be able to accommodate a variable work schedule that will include morningsevening weekends and University breaks.*At the end ofeach calendar year each Membership and Outreach Manager will complete an end of year evaluation. If the manager has not met the expectations set out by the Membership and Outreach Coordinator and Assistant Director they will be formallyreassigned.BACKGROUND CHECKS/CLEARANCESThis position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check PA Child Abuse History Clearance Form and Federal (FBI) Fingerprint Criminal Background Check.CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .The Pennsylvania State University is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Federal Contractors Labor Law PosterPA State Labor Law PosterPenn State PoliciesCopyright InformationHotlinesRequired Experience:Manager Key Skills Sales Experience,Marketing,Google Docs,Fundraising,Microsoft Publisher,Conflict Management,Basecamp,Smartsheet,Multichannel Marketing,Salesforce,Strategic Planning Employment Type : Part-Time Experience: years Vacancy: 1