Manager, Merchandise at Sea World

Join us at Sesame Place and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!What you get to do:As the Manager Merchandise youll drive operational excellence within the Merchandise department as you enthusiastically model a positive attitude high level of energy and commitment to quality. You will ensure that the Merchandise department meets and exceeds both guest expectations and financial goals. You will:Meet and exceed P&L objectivesModel and lead exceptional guest serviceEnsure adherence to policies/procedures and recommend areas for improvementEvaluate train reward and correct team membersMonitor labor managementMotivate team to achieve sales and revenue goalsEnsure compliance with security integrity and safety protocolsDiscern customer refundsOversee asset protection damage control and pricing adherenceMonitor stock inventory including damage and min/maxElevate inventory issues to SupervisorEnsure facilities meet and exceed presentation cleanliness and quality expectationsTroubleshoot and repair merchandise equipmentWrite and distribute Ambassador performance tracking documentationCommunicate professionally and effectively with Ambassadors Vendors and our GuestsPerform other duties as assignedWhat You Will Contribute:Leadership engage lead mentor coach and develop teams to maximize their contributions including assessing hands on training coaching and mentoring performance. Lead teams of responsibility creating a shared understanding of goals and expectations. Reward and recognize ambassadors. Ensure the highest levels of safety and sanitation at all timesGuest service Develop and maintain the highest levels of guest service. Model and demonstrate service excellence with enthusiastic service and guide an empowered team to deliver prompt courteous and informative gust interaction always with a smileProductivity establish implement and maintain company labor expense and food cost initiatives. Add value through consistency in efficient operations eliminating rework making sound cost decisions guiding smarter work habits and challenging the status quo. Master and lead doing different with less versus more with lessFinancial Performance Passionately lead and deliver bottom line growth. Maximize revenues and minimize costs by focusing on incremental revenue growth executing new business revenue initiatives controlling costs enhancing labor efficiency and reducing operating expensesWhat it takes to succeed:A passion for customer serviceStrong communication interpersonal presentation and influencing skillsExcellent analytical critical-thinking and time-management abilitiesComputer proficiency with Microsoft OfficeIn-depth understanding of retail financial termsKnowledge of inventory management conceptsWhat else is important:Bachelors degree preferredFive years of leadership experience across multiple business unitsExperience in a high-volume settingPrevious theme park and retail experience a plusProven success increasing sales and profitabilityKnowledge of Parkware MMS ATRB Kronos and Scheduler systems preferredMust be able to lift push pull and/or carry up to 50 lbs.Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights if neededPerform the following physical activities: kneeling squatting bend floor-to waist/waist-to-overhead reach overhead simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)Must be able to work indoors and outdoors in varying weather to include extreme heat. Position may be exposed to fumes dust odors and cold/heat temperature extremesPerform cleaning duties; including use of cleaning chemicalsWork a flexible schedule/hours based on business need to include opening mid- and closing shifts; nights weekends and holidaysMust be flexible in work locations as placement will depend on business needs and career development opportunitiesThe perks of the position:Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical Dental and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance PlanEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION GENDER NATIONAL ORIGIN SEXUAL ORIENTATION GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.Required Experience:Manager Key Skills CCTV,Customer Service,Apparel,ABAP,Agricultural,Field Sales Employment Type : Full-Time Experience: years Vacancy: 1