Mgr-Housekeeping at Marriott Hotels Resorts

DescriptionJOB SUMMARYSupports the daily shift operations of Housekeeping Recreation/Health Club and if applicable Laundry. Ensures property guestrooms public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.CANDIDATE PROFILEEducation and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.CORE WORK ACTIVITIESSupporting Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies standards and procedures. Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals. Celebrates successes and publicly recognizes the contributions of team members.Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:Manager Key Skills Hotel Experience,Taleo,Hospitality Experience,Environmental Services,Laundry,Cleaning Experience,Housekeeping Management,OSHA,Sanitation,Team Management,Leadership Experience,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1