Michigan Claim Support Assistant I at The Auto Club Group

It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:This role requires up to 3 days of weekly reporting to the ACG administrative office building located at:1 Auto Club DriveDearborn, Michigan 48126Job Title- Michigan Claim Support Assistant IReports to: Manager of Claim Support OperationsWhat you will do:Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules. Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.Additional Responsibilities within Vendor Account Unit include, but are not limited to:Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue ServiceMaintain and coordinate vendor information in multiple Claims systemsReview, identify and resolve potential vendor duplicates and omissionsSupervisory Responsibilities:NoneHow you will benefit:A competitive hourly salary between $18.00 - $21.00ACG offers excellent and comprehensive benefits packages, including:Medical, dental and vision benefits401k MatchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, and rewards and much moreRequired Qualifications (these are the minimum requirements to qualify)Education:High School Diploma or equivalentOROne year of experience in processing, customer service or business administrationA valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.Experience in:Working with P.C. software applicationsMaintaining accurate files and recordsIdentification, investigation, and resolution of problemsProcessing transactions andposting to appropriate accountsOrganizing and prioritize multiple tasksCommunicating effectively (oral and written)Using basic math skillsUsing automated processing and computer systemsPerforming data entry dutiesKnowledge of:Data processing techniquesTechniques used to audit dataBusiness processing procedures Skills and Ability to:Successfully complete General Claims TrainingGather data and prepare reportsCompose routine correspondence including letters and memosPreferred QualificationsThe ability to multi-task various assignments at onceKeen attention to detailsExcellent communication skills both oral and written1+ years of customer service experienceThe ability to work independentlyTax experience a plus, but not requiredThe ability to work within a team environmentExcellent technical/computer skillsCall center experience preferred but not requiredWork EnvironmentThis is a hybrid position with work done both in office and from a remote basis.This position requires up to 3 days per week in office, and at least 2 days per week working from a remote home office location. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.All eligible candidates should reside in a commutable distance to Dearborn, Michigan. Who We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit www.aaa.comImportant Note:ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.