Mission Critical Services Field Operations Manager at Johnson Controls

Build your best future with the Johnson Controls team! As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!What we offer Competitive PayComprehensive Benefits Package including Retirement Savings Plan Extended Health Care Dentaland VisionPaid holidays paid vacation days and paid sick timeEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyAbout UsSilent-Aire a division of Johnson Controls is a global leader in owner equipment manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation quality and delivering tailored solutions to meet our clients unique needs.Position Summary: The Operations Manager will oversee and drive the performance of the Cx Service Warranty and Aftermarket functions across mission critical projects. This role ensures seamless coordination between teams efficient resource utilization and delivery of high-quality services that exceed client expectations. The Operations Manager services as a key leader building alignment across internal departments vendors and customers while optimizing operations processes to support growth quality and profitability.What will you do:Lead daily operations for Cx Service Warranty and Aftermarket functions and oversee General Managers and Regional Managers.Serve as point of escalation after the General Manager and if not resolved escalate to DirectorDrive efficiency in resource planning scheduling and workload balancingEstablish and monitor KPIs for performance quality and customer satisfactionSupport forecasting budget development and cost management with DirectorHow you will do it:Lad with accountability and transparency by setting clear expectations measuring outcomes and recognizing team achievementsDrive operations consistency by developing and implementing standardized processes checklists and reporting methods across all functionsBuild trust and collaboration by maintaining open communication across departments and with clients to anticipate and resolve issues earlyFocus on continuous improvement by using data and feedback to improve turnaround times customer satisfaction and operational efficiencyModel customer-first to ensure every engagement reflects quality reliability and professionalismPromote safety and compliance by maintaining strict adherence to safety standards and regulatory requirements on all sites.Lead mentor and develop a General ManagersMonitor KPIs performance metrics UKG timesheets and idle time compliance with safety quality and documentation protocols.Ensure escalation processes are followed and issues are resolved promptly.Act as the escalations point of contact for projects managers (primary Regional Managers) internal leadership and clients regarding regional field activitiesBuild and maintain strong relationships with external and internal stakeholders to ensure high satisfaction and communication flowDrive standardization and best practices across sites to optimize efficiency and reduce workSupport training programs and technical upskills for field staffWhat we look for:7 years of experience in data center mission critical or related technical services5 years of leadership or managerial experience overseeing regional or multi-site technical teams with the ability to motivate and develop teamsStrong knowledge of mission critical infrastructure (AHU power cooling controls etc.)Proven leadership experience managing multi-disciplinary teamsExcellent communication and interpersonal skills for internal collaboration and external client engagement with a customer-centric approachStrong organizational and problem-solving skills with the ability to adapt and manage competing prioritiesProven track record of improving operationsProficiency in Microsoft Office and familiarity with service management software is a plusTravel regionally as required (up to 70%)Preferred: Bachelors degree in engineering technical management or related fieldExperience with commissioning IST service warranty aftermarket support for mission criticalProject management certification (PMP) or similar credential or experience is a plus#LI-RemoteJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.Required Experience:Manager Key Skills Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce Employment Type : Full-Time Experience: years Vacancy: 1