Customer Service Representative at ACS Air Conditioning Specialist Inc

Membership Coordinator- We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills. Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast-paced and busy team. Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace. Essential Job Duties: • Schedule routine HVAC maintenance appointments for residential or commercial properties based on service agreements, equipment warranties, and maintenance schedules. • Coordinate with customers to arrange convenient appointment times and ensure minimal disruption to their operations or daily activities. • Communicate job details, including service requirements and customer expectations, to technicians accurately and promptly. • Maintain accurate records of scheduled maintenance appointments, service history, and equipment specifications in maintenance management systems or databases. • Serve as the primary point of contact for customers regarding scheduled maintenance appointments, service reminders, and follow-up communications. • Provide courteous and professional assistance to customers, addressing their questions, concerns, and requests promptly and accurately. • Manage maintenance contracts and service agreements with customers, ensuring compliance with contractual obligations, service levels, and pricing terms. • Renew or renegotiate contracts as needed, in collaboration with sales and customer service teams, to maintain customer satisfaction and retention.Compensation details: 18-21 Hourly WagePI72161d325f9f-2949