Mobile Service Coordinator at Bill Jarrett Ford

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the role coordinates and manages all Mobile Service activities within the dealership.Skills / Knowledge - knowledge of Service Advisor functions knowledge of dealership operations customer focused business acumen people leaderQualities - trustworthy personable good communicator confident decisive organized skilled in conflict management dependable adaptable thoroughResponsibilitiesManage RO ProcessMobile Service AdvisorRO creationEnsure correct partsRO closeoutProcess paymentManage Parts ProcessCoordinate with Parts Department to ensure parts availability for repairCoordinate with Parts Department to add additional salesEnsure Mobile Service Units are loaded with needed parts for repairsAdd parts to the RO as requiredensure unused parts are accounted for and added back into inventoryScheduleTake incoming Mobile Service requestsDetermine scheduled day and time maximizing route optimizationRouteUtilize Route Optimization to set Mobile Service appointmentsDispatchDispatch appropriate Mobil Service Unit and Technician for requested repairDetermine if repair request is within the Mobile Service scopeCustomer Communication Prior to and During RepairConfirm customer appointmentCommunicate day of Mobile Service statusCustomer Follow-UpEnsure customer satisfactionMarketingSolicit Fleet businessPromote Mobile ServiceRequired Experience:IC Key Skills Active Directory,Customer Service,Cloud,PowerShell,OS,Windows,Database,Infrastructure,Linux,Java,Technical Assistance,Procedures,hardware,Technical Support,UNIX Employment Type : Full-Time Experience: years Vacancy: 1