Mobile Service Coordinator at Griffin Ford Fort Atkinson

Griffin Ford in Fort Atkinson is looking for a responsible organized and people friendly individual to join our team as our Remote Experience Pick Up and Delivery Coordinator.The Remote Experience Pick Up and Delivery Coordinator is the hub of communication for guests when service or repairs are done away from the dealership whether it be at their work home or elsewhere. They are the liaison between guest service advisor and technician serving as the primary point of contact. The Remote Experience Coordinator must listen and thoroughly understand customer concerns arrange pick up and/or delivery of the guests vehicle and arrange appropriate repairs. They ensure the guest knows what repairs are needed and what repairs & maintenance are recommended. Remote Experience Coordinators also take on the role of Pick Up and Delivery drivers transporting vehicles and guests to and from the dealership. The ideal candidate has a high school diploma or equivalent at least one year of dealer-level or large facility experience an unrestricted drivers license & clean driving record and a strong customer service performance record. The Remote Experience Coordinator must be able to work productively in a fast-paced team environment and must possess a positive attitude able to maintain constant composure have a professional appearance great communication skills and the ability to deliver world class guest service. This is a FULL TIME position Monday through Friday 7:30am to 5:00pmDutiesShuttle guests to and from work home etcSafely operate a delivery vehicle to transport guests to designated locationsHelp maintain a secure organized clean and safe vehicleMaintain accurate records of deliveries mileage and fuel consumption of vehiclesPark and retrieve vehicles on site as neededDeliver and retrieve vehicles to/from our property as neededMaintain compliance with all applicable traffic lawsUse software programs and applications necessary to complete all processes within Ford Motor Company and Griffin Ford of Fort Atkinson complianceBehaviorsDedicated: Devoted to a task or purpose with loyalty and integrityInnovative: Consistently introduces new ideas and demonstrates original thinkingEnthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.SkillsAbility to drive for extended periodsCommitment to safetyStrong communication and interpersonal skillsExcellent navigational skillsAbility to multitask and be forward thinkingRequirementsVALID Drivers License with CLEAN RECORDAbility to drive both automatic and manual transmission vehiclesPass a drug screenPass a background checkTechnologically inclined to computer cell phone and tablet based apps (preferred)Over the age of 18Job Type: Full-timePay: $20.00 per hourShift availability:Day Shift (Required)Ability to Commute: Fort Atkinson WI 53538 (Required)Ability to Relocate: Fort Atkinson WI 53538: Relocate before starting work (Required)Work Location: In personRequired Experience:IC Key Skills Active Directory,Customer Service,Cloud,PowerShell,OS,Windows,Database,Infrastructure,Linux,Java,Technical Assistance,Procedures,hardware,Technical Support,UNIX Employment Type : Full-Time Experience: years Vacancy: 1