Mobility Assessment Evaluator at MTM

What will your job look likeThe Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials supplemental intake and professional verification forms conducting in-person interviews for applicants and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.Location: In-Office Mon-Fri at 1347 W Trenton Ave Orange CA 92867What youll do:Determines final eligibility based upon the application interview functional assessment and any supplemental informationConduct in-person interviews to assess mobility capabilities and review any supplemental information providedDetermine what functional assessments the applicant will be required to undergoProvide written eligibility determination documentation to Client within ADA required and contracted time frameReads and interprets ADA paratransit applications intake forms and professional verification formsReview interview results and application paperwork and follow up on assessments and professional verifications as neededMaintain ongoing communication with the Quality Assurance team and the management team in regards to violation of contractual deadlines and/or possible liquidated damagesAssist Applicants with completing incomplete documents scan ADA applications interview guides and other documents into the Applicants case as neededProvide further written documentation to Client upon requestAssist the leadership team in identifying process improvement opportunitiesConduct functional physical and/or cognitive assessment with applicants that may include:Physical Functional Assessment using an outdoor coursePhysical Functional Assessment using an indoor courseFACTSMMSEApply information obtained to determine applicants capability to independently ride fixed route transportationProvide required forms to administrative personnel for data-entry and eligibility letter generationParticipate in staff meetings with leadership and/or ClientParticipate in community outreach and education as neededParticipate in initial and on-going training as required by MTM and ClientComplete all necessary reports paperwork and maintain on-going applicant tracking logs and reports for MTM and Client within the contractual deadlineProcess mail-in applications within the contractual deadline as assignedAssist with conducting phone calls to applicants and providersConduct phone interviews as neededInput all information into Client software (Trapeze) and other software as appropriateBuild rapport and communicate effectively with MTM and Client personnel to include administrators management support staff and applicant while providing high quality customer serviceParticipate in appeals process upon requestMaintain a positive attitude when interacting with individuals support Staff and caregiversWork with management and the Client to follow through on service issues troubleshooting problems concerns complaints and trainingMust conform to MTMs HIPAA standardsWhat youll need: Experience Education & Certifications:Bachelors degree in Social Services Rehabilitation Ancillary Health Care Profession or a related fieldWilling to accept relevant experience and specialized certifications in lieu of a Bachelors degree depending upon contract specifications (Certifications can include: COTA OT PT)3 years of professional experience working with individuals with disabilitiesExperience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adultsRelated experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilitiesSkills:Solid interviewing assessment and observational skills and demonstrated ability to work effectively with a diverse populationAbility to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocolsAbility to clearly communicate their findings and observations on the required database reports and notes as well as in certification lettersIntermediate level of proficiency or above with Microsoft Office Suite (Outlook Word Excel & PowerPoint)Desire to learn additional programsExcellent organizational and multi-tasking skillsAbility to work flexible hoursAbility to adapt to a rapidly changing environmentAbility to work under limited supervisionAbility to make clear and factual observationsAdditional language skills are preferredAbility to maintain high level of confidentialityKnowledge of the public transportation system & servicesKnowledge of ADA complementary paratransit regulations including but not limited to the regulatory definition of ADA paratransit eligibilityAbility to work well with the elderly and individuals with disabilitiesEven better if you have...Experience conducting information-gathering relating to ADA Paratransit eligibility preferredKnowledge of the public transportation system & servicesKnowledge of ADA complementary paratransit regulations including but not limited to the regulatory definition of ADA paratransit eligibilityBilingual in SpanishWhats in it for you: Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $24/hrSalary Max: $28/hrThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture. #MTMTransit Key Skills Children Activity,Mac Os,Accomodation,LTE,E Learning,ITIL Employment Type : Full-Time Experience: years Vacancy: 1