Mobility IT Support Engineer at CoStar Group

Mobility IT Support Engineer<br>Job Description<br>OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.We have been living and breathing the world of real estate information and online marketplaces for over 35 yearswhich has given us theperspectiveto createtruly uniqueand valuable offerings forour customers.Wevecontinually refined transformedand perfected our approach tobusiness creating a language that has become the standard in our industry for our customers and even amongour competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.We are looking foraMobility SupportEngineerto join our this role you will help improve the productivity of CoStar Group employees by being the first point of contact for internal IT information and problem resolutionfocusing on our mobility platform. This isaccomplishedby diagnosing and resolving problems with Mobile Device hardware third-party and proprietary software internet connectivity and other issues ina timelyand professional manner via telephone emailchatremote tools and hands-on support.Excellent customer service should be your motto. You are a self-starter problem solver and excellent communicator. You can clearly explain troubleshooting steps over the phone to customers and are willing to adjust your explanation as needed to resolve issues quickly. You can juggle multiple projects at once with frequentfollow-upswithcustomers.This position is located in ourRichmond VAoffice and offers a scheduleofMonday to Thursday inofficewith the option to workremoteon Friday.ResponsibilitiesProvide guidanceassistance coordination andfollow-up on customer questions problems or malfunctions of all systems applications hardware and software installed andmaintainedby the companyutilizingour Jira ticketing platform.Configure and troubleshoot multiple mobile devices including but not limitedto:iPadssmartphones and other IOT devicesResponsible for managing the mobile devices and their configurationswith direction from theLead Mobility EngineerDocument problems and solutions in the IT Support ticketing systemInform management of potential problems andidentifyproblem trends by providing / generating comprehensive reports and metrics for monitoring of servicesInstall configuremaintain and upgrade mobility hardware and software as neededParticipate in projects related to the mobile device environment such as assessment deployment and implementation of hardware and software upgrades and proceduresOther duties and special projects as assignedBasicQualificationsBachelors degreefrom an accredited not for profit in-person university or college1year of experience providing customer support for mobile devicesAbility to lift/move equipment up to 50lbsPreferredQualificationsandSkillsCall center support experience specifically experience at amobile carrier(Verizon T-MobileAT&T etc.)MDM experiencewithIntuneorWorkspace OneITCertificationsWhatsin it forYouWhen you join CoStar Groupyoullexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal trainingandtuition reimbursement.Our benefits package includes (but is not limited to):Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription DrugLife legal and supplementary insuranceVirtual and in person mental health counseling services for individuals and familyCommuter and parking benefits401(K) retirementplanwith matching contributionsEmployee stock purchase planPaid time offTuition reimbursementOn-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classesAccess to CoStar Groups Diversity Equity & Inclusion Employee Resource GroupsComplimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacksWe welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.However please note that CoStar Groupis not able toprovide visa sponsorship for this position.#LI-MC5<br>CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing Key Skills Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis Employment Type : Full-Time Experience: years Vacancy: 1