MS Dynamics 365PowerApps Developer at InnoSoul, Inc.

Job ID: NC-786810 Remote/Local MS Dynamics 365/PowerApps Developer (15) with CRM Sitefinity/WordPress/Drupal UX Smart Flows experience Location: Raleigh NC (NCDEQ-ITS) Duration: 12 Months Position: 1 (2) Skills: Experience providing technical support or customer service in a software or web-based environment Required 7 Years Familiarity with CRM systems especially Microsoft Dynamics is highly desirable. Required 7 Years Experience with web content management systems (e.g. Sitefinity WordPress Drupal). Required 7 Years Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Required 7 Years Experience with Dynamics 365 and related Power Platform services and products Highly desired Job Description: We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses consultants and other external and internal agency stakeholders with process and technical issues related to the departments permitting system. Key Responsibilities: The candidate will own the customer support process and provide responsive and professional customer support via email virtual meetings (screen sharing) and other communication channels. Troubleshoot and resolve issues related to Level 1 areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve Level 2 and similar issues working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user addition the Analyst would provide support related to key integrations such as digital payments dynamic templates (Smart Flows) and API-based services. Collabo* with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation including How-To Guides and FAQs. Partner with portal team to improve user experience (UX) navigation layout content st*gy to refine and improve user/staff experience Maintain accu* records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems especially Microsoft Dynamics is highly desirable. Experience with web content management systems (e.g. Sitefinity WordPress Drupal). Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members. Preferred: Experience with Dynamics 365 and related Power Platform services and productsinnoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data. Key Skills Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration Employment Type : Full Time Experience: years Vacancy: 1