MSP Level 3 Technician at TeamLogic IT

Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insurancePaid time offVision insuranceRole DescriptionThis is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving technical issues managing IT infrastructure and providing proactive system maintenance. The role also involves leading project implementations supporting network and server systems and ensuring the security and optimization of IT systems. Additionally the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions.QualificationsAt least 3 years of experience in IT support or related technical roles with recent experience in an MSP or multi-client environment strongly preferredProficiency in network infrastructure server administration and virtualization technologiesStrong hands-on experience with:Microsoft 365 / Entra ID (Azure AD) Exchange Online SharePoint/OneDriveWindows Server (2012R2 or newer) Active Directory Group Policy DNS DHCPBusiness firewalls (e.g. Meraki Fortinet SonicWall or similar) VPNs and core networking concepts (VLANs routing basics trunking)Expertise in diagnosing and troubleshooting complex hardware software and networking issues in production environmentsAbility to implement IT projects manage upgrades and perform system migrations with minimal supervisionFundamental understanding of cybersecurity system monitoring backup/DR and IT compliance (e.g. HIPAA CMMC PCI is a plus)Experience providing customer-facing technical support and working directly with end users and business decision-makersStrong communication problem-solving documentation and organizational skillsInformation Technology certifications (e.g. CompTIA Microsoft Cisco) are a plus but not requiredAuthorized to work in the United States and able to pass any required background checksWork EnvironmentThis role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.Collaborative and supportive team culture.BenefitsCompetitive salary and performance-based bonusesComprehensive health dental and vision insurance plansRetirement savings plan with employer matchingGenerous paid time off and holiday scheduleProfessional development opportunities and reimbursement for certificationsFlexible working hours and remote work optionsSupportive and collaborative work environmentCompany OverviewWe offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.This is a remote position. Compensation: $72000.00 - $90000.00 per year Our growth isnt measured in numbers its an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Were Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate. Required Experience:IC Key Skills Cluster,IT,B2C,Key Account,AutoCAD Drafting Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 72000 - 90000