MULTI UNIT MANAGER at Dunkin Donuts

Multi-Unit Manager

If you're ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you've been looking for.

A Multi-Unit Manager is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver friendly guest experiences, serve the freshest products, run the cleanest restaurants, and provide the fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.

A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin' locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Multi-Unit Manager Responsibilities include but are not limited to:

Team Environment

• Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
• Ensure appropriate training tools are utilized

Operational Excellence

• Create and maintain a people first culture in the restaurant
• Monitor, follow up and report training progress
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Lead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability

• Identify and support systems to control costs and maintain budgets
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
• Support sales goals by developing action plans for seasonal forecasting
• Ensure tools and systems are in place to roll out new products, systems and processes

Skills/Qualifications

• Associate's degree in related field or equivalent in education and experience
• Fluent in English
• Microsoft Office proficiency
• Facilitation and presentation skills
• Written and verbal communication skills

Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.