MyChart Help Desk Specialist at Saint Francis Healthcare System

Current Saint Francis Colleagues - Please click HERE to login and apply.JOB SUMMARYThe MyChart Help Desk Specialist provides technical support and customer service for patients and healthcare providers using the MyChart patient portal. This role ensures timely resolution of issues related to account access functionality and general usage of the MyChart system contributing to a seamless digital healthcare experience.JOB DETAILS AND REQUIREMENTSEducationHigh school diploma or equivalent required; associate or bachelors degree- preferredLicense/CertificationsN/AExperience1 years of experience in a help desk customer service or healthcare IT role- requiredFamiliarity with Epic Systems and MyChart- preferredBilingual (Spanish Mandarin etc.)- preferredExperience in a healthcare setting- preferredUnderstanding of HIPAA and patient privacy regulations- preferredADDITIONAL INFORMATIONSaint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability sexual orientation gender identity or addition to federal law requirements Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System please call or email us at Saint Francis Healthcare System supports the overall health and wellness of our colleagues by discouraging the use of tobacco and nicotine products. If you are selected for a career opportunity with our organization and are a tobacco or nicotine user you will be required to complete a tobacco/nicotine cessation program within your first year of employment. This program is free of charge as part of our Employee Assistance Program.Required Experience:IC Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1