NCC Team Manager at TIAA

The NCC Team Manager manages a team of Financial Services Consultants ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs. This job sets day-to-day operational objectives for team members and ensures that policies and procedures are understood and followed by direct reports.Key Responsibilities and DutiesEnsures customer service calls are answered in a timely efficient and knowledgeable manner.Monitors staff utilization and implements contingency plans to ensure service levels are being met.Oversees compliance of supervisory policies/procedures and teams.Ensures the teams adherence to government state and organization regulations (e.g. SEC FINRA state Insurance Department etc.).Leads quality/referral call reviews with team members.Coaches and develops team members to achieve performance goals and objectives.Educational RequirementsNo Advanced Degree Required PreferredWork Experience3 Years Required; 5 Years PreferredFINRA RegistrationsSRC Indicator: Series 6 or 7; Series 63; Series 26 or 24Physical RequirementsPhysical Requirements: Sedentary WorkCareer Level 7PLRequired Skills:3yrs of work experience2yrs of Contact Center or Customer Service experienceExperience coaching and developing contact center teams.Series 6 or 7 and Series 63 are required.Must obtain your Series 24 or 26 within 120 days.Preferred Skills:Problem solving skills to enhance processes and client experience.Experience in financial services industry.Prior Management experience preferredRelated SkillsAdaptability Collaboration Communication Conflict Management Customer Engagement Digital Savviness Innovation Inspires Others Prioritizes Effectively ResourcefulnessAnticipated Posting End Date:Base Pay Range: $77600/yr - $91700/yrActual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).Company OverviewEvery worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.Our Culture of ImpactAt TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: Email: Drug and Smoking PolicyTIAA maintains a drug-free and smoke/free workplace.Privacy Notices For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.For Applicants of TIAA Nuveen and Affiliates residing in California please click here.ForApplicants of TIAA Global Capabilities click here.For Applicants of Nuveen residing in Europe and APAC please click here.Required Experience:Manager Key Skills Computer Hardware,Fund Management,Attorney At Law,Jni,Analytics Employment Type : Full-Time Experience: years Vacancy: 1