Network Operations Center (NOC) Supervisor at SageNet's Corporate Career Center

WHO WE ARE Empowering Connections Inspiring PossibilitySageNet is a leading managed services provider specializing in connectivity digital signage and cybersecurity. The company connects manages and protects technologies and devices across widely distributed enterprises. SageNets people processes and technologies coupled with its collaborative approach empowers customers to achieve their core business objectives.The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs) geographically diverse teleports a central National Logistics Center multiple data centers and a nationwide field service organization.What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First the company creates trusted reliable and secure technological connections for its customers. Second and perhaps even more importantly SageNet works tirelessly to build trusted human connections with its customers partners and communities. The company believes that by creating discovering and nurturing these trusted connections SageNet enhances the world that connects us all.With a three-decade track record in managed services SageNet boasts a long-term customer base that includes the nations largest retail financial healthcare utilities and energy organizations. SageNet manages communications for more than 430000 endpoints. Headquartered in Tulsa SageNet has regional offices in Atlanta Toronto and Washington D.C.WHAT YOULL DOAs the Supervisor of Connect Client Support you will provide hands-on leadership and coaching for a team of 610 NOC Associates at varying levels. You will ensure excellence in operational delivery drive team development and lead by example in a dynamic fast-paced environment. You will oversee critical daytime transitions and collaborate closely with cross-functional partners to meet service level objectives supporting a team that operates across multiple shifts. This role is ideal for a transformational leader who is coachable and passionate about developing others.Major duties and responsibilities:Supervise a team of 610 NOC Associates across varying experience levelsCoach mentor and develop team members to promote accountability high performance and adherence to organizational policiesParticipate in hiring onboarding and training initiatives to support department staffing and skill developmentAnalyze operational performance escalate support needs and collaborate with leadership on continuous improvement initiativesResearch and resolve both basic and complex issues related to NOC systems tools and workflowsRecommend and implement improvements to processes efficiencies and service delivery practicesMaintain cost-control procedures and assist with inventory tracking as neededProvide operational tools support and resources to ensure department goals and SLAs/SLOs are metFacilitate implementation of change management efforts and help staff adapt to evolving tools and practicesRespond to daily service and staffing issues ensuring full resolution and documentationServe as liaison between the NOC Sales Program Management and the Executive Leadership TeamIdentify and collaborate on workflow and system improvements with operational and analytical teams.Support departmental projects by contributing to quality control tracking timelines and identifying opportunities for automation or streamliningContribute to project planning by estimating resource needs identifying phases and supporting executionReinforce and uphold company policies standards and information security protocols across all shift activitiesParticipate in an on-call rotation to address after-hours operational escalations and ensure service continuityTravel to remote offices or customer locations as requiredWHO YOU ARERequired QualificationsBachelors degree or 4 years of relevant supervisory experience13 years of management or leadership experience in a Network Operations Center (NOC) or customer technical support environment35 years of Network Operations Center (NOC) or equivalent technical support experienceProven ability to coordinate across multiple departments and prioritize shared goalsDemonstrated success leading technical teams in a 24/7 operational environmentExcellent organizational project management and time management skillsStrong communication skills with the ability to work with technical teams stakeholders and senior leadershipAbility to plan organize prioritize and delegate tasks independentlyExceptional attention to detail and follow-throughHigh level of initiative work ethic and adaptability in a fast-paced team-based environmentPreferred QualificationsExperience using ServiceNow or similar ITSM toolsITIL Certification or knowledge of ITIL-based practicesExperience in a Managed Services Provider (MSP) environmentWHERE YOULL WORKEnjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.Shift hours: During the first 30 days the schedule will be Monday through Friday 8:00 a.m. to 5:00 p.m. CT for training. Upon completion of training the regular schedule will shift to Sunday through Thursday 12:00 p.m. to 9:00 p.m. CT.Hybrid work environment subject to departmental policyUse of Microsoft Teams is expected for daily communication and collaborationThis position may require occasional on-call availability to support after-hours escalations system outages or urgent customer needs. On-call participation is scheduled in advance and shared among supervisor-level staff.PHYSICAL REQUIREMENTSAbility to remain in a stationary position (sitting or standing) for extended periodsFrequent use of hands and fingers for typing and handling documentationFrequent visual concentration for reviewing digital and physical dataCLASSIFICATION*: Exempt/SalariedPOSITION TYPE: FulltimeTRAVEL REQUIREMENTS: NegligibleDIRECT REPORTS: 6-10 NOC AssociateSAFETY SENSITIVE: NoReady to join a team that values trusted connections Apply now!Equal Opportunity EmployerSageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. As a federal contractor SageNet complies with Section 503 of the Rehabilitation Act and VEVRAA including nondiscrimination outreach and recordkeeping obligations. SageNet does not engage in race- sex- or gender-based affirmative action under Executive Order 11246 as those requirements were rescinded effective April 21 2025. Reasonable accommodations are available as required by law.Employment and Security NoticeEmployment with SageNet is at-will and may be ended by either party at any time with or without cause or notice. Job descriptions may be modified at any time. All employees must complete Security Awareness Training and follow SageNets Information Security Policy to protect company and customer data.Required Experience:Manager Key Skills Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development Employment Type : Full-Time Experience: years Vacancy: 1