Network Support Technician at Network Craze Technologies

Network Craze is a supplier of high quality new and refurbished enterprise network equipment and IT infrastructure to some of the largest national and international companies in operation today. With offices in Vermont New York Florida Maine and beyond we serve customers acrossa broad array of industries and geographic locations. Here in our Operations facility in Williston VT we have a fun professional dynamic team environment that is responsible for the production and service of all the equipment that we sell.The Network Support Technician is a critical part of the Network Craze Service Team as they are the first point of contact for any of our customers in need of support. Our technicians understand our customers issues provide troubleshooting facilitate hardware replacement and maintain our customer relationships. Technicians also work directly with our Engineers on more complex and consequential IT projects and services. This role affords the opportunity to gain knowledge and experience with an incredibly diverse array of network equipment which many in the IT and Networking field do not have access to as well as experience working in a wide variety of enterprise environments of all shapes and sizes.Most work training and normal tasks will be performed on-site at our Operations facility with some remote workdays as scheduled.Job PurposeNetwork SupportTechnicians are responsible for our third-party maintenanceProCare service which delivers 24x7 technical and hardware support as well as our standard limited lifetime warranty services. This involves communicating by phone email and video both internally and directly with customersinvestigatingnetwork problems and coordinating the fulfillment of our contracts. This on-call service will include documentation ticket management customer communication remote troubleshooting and hardware replacement processes. TheNetwork Support Technician will also work with our sales team to provide technical information for customer solutions throughout the sales process.Primary Duties and ResponsibilitiesA successfulServiceTechnician should be:Prepared to follow procedures accurately and consistently to produceconsistentresultsDilligent with ticket management note taking and follow-upAble to communicate professionally and concisely during customer-facing interactionsFamiliar with networking concepts and network equipmentPrecise in their attention to detailAble to work well in a team environmentA quick learner when faced with new systems equipment and processesRemotely troubleshooting technical issues over a Webex session with customersQualifications (recommended)Cisco CCNA Certification2 years experience working with computers networking and/or IT environments1 years experience troubleshooting/help desk experienceFamiliarity with Microsoft products (Windows Office 365 etc)Electronics computer or other types of technical repair workPhysical RequirementsTheNetwork Support Technician must be able to work both sitting and standing lift 40lbs and handle repetitive tasks.Benefits:Retirement Plan with 3% match15 days Paid Time Off9 Paid HolidaysLife Insurance (with optional short and long-term disability insurance)Competitive CompensationOn-Call Bonus ProgramThe hours for this position are M-F 9:00-18:00 EST.Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.Required Experience:IC Key Skills Routing Protocols,Network Support,Tcp/IP,LAN,Computer Networking,Windows,WAN,TCP,Ethernet,Cisco Routers,Juniper,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1