Veterans Affairs Enrollment Services Specialist 00695 at InsideHigherEd

Working Title:Veterans Affairs Enrollment Services Specialist 00695Role Title:Education Support Specialist IIPosition Number:00695FLSA:Non ExemptAppointment Type:Full TimeType of Posting:General PublicDesignated Personnel:YesIf Designated Personnel, please paste statement:This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.Statement of Economic Interest:NoDepartmental Objective:To support the “Students First” philosophy by providing exemplary service and support to increase the ease of the registration and matriculation of students. To promote the success of CNU students as we assist them in achieving their goal of graduation.Purpose of the Position:Assists with the review and certification of credit hours for VA education programs toward approved academic programs. To serve as a VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. Assists with the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs benefits, Federal policies, and state and institutional policies and regulations as related to students of military families. Familiarization and ability to interpret and communicate complex University policies and federal laws, such as the Family Educational Rights and Privacy Act. Uses independent decision-making and problem solving within complex guidelines.Knowledge, Skills, and Abilities Related to Position:Knowledge of higher education and university policies and proceduresKnowledge of spreadsheet and database softwareAbility to interpret and communicate complex policies, procedures, rules, and regulationsAbility to function well in a high volume, stressful environmentAbility to work cooperatively with a diverse populationAbility to work independently with detailed informationAbility to interpret, communicate, and apply regulations and legal statutesStrong computer skills for data entry tasks, scanning, and business correspondence with a keen attention to detailStrong oral and written interpersonal communication skillsExcellent organizational skillsEducation, Experience, Licensure, Certification Required :Education:High school graduate or equivalent education/experience that equates to a high school diplomaExperience:Experience working with confidential informationExperience working with veterans affairs or other government regulated programsAdditional Consideration(s):Education:Bachelor’s degree or higher in a related fieldExperience:Experience with BannerExperience working in higher education settingExperience as a Veteran Affairs School Certifying Official to include working with Enrollment ManagerSalary Information:Starting at $34,277 Commensurate with Education and ExperienceCNU Information:This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.Role Code:29143Conditions of Employment:This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.Selected candidate must attend a 2-day New Employee Orientation Program.Is this position telework eligible?:NoLight Lifting (less than 20 lbs.):MarginalModerate Lifting (20-50 lbs.):Non-ApplicableHeavy Lifting (more than 50 lbs.):Non-ApplicablePushing/Pulling:Non-ApplicableStanding:MarginalSitting:MarginalBending:MarginalWalking:MarginalClimbing:MarginalReaching:MarginalRepetitive Motion:MarginalFast Pace:EssentialAverage Pace:MarginalMultiple Priorities:EssentialIntense Customer Interaction:MarginalMultiple Stimuli:EssentialFrequency Changes:MarginalMemory:EssentialReasoning:EssentialHearing:MarginalReading:EssentialAnalyzing:EssentialLogic:EssentialVerbal Communication:EssentialWritten Communication:EssentialPosting Number:PS1164PNumber of Vacancies:1Posting Date:12/12/2025Closing Date:01/05/2026Open Until Filled:NoSpecial Instructions to Applicants:CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education.Quick Link for Direct Access to Posting:https://jobs.cnu.edu/postings/20050EEO/Diversity Statement(s):Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.Notice of Non-Discrimination & Title IX Policy StatementReasonable Accommodation Request:Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.Alternative Hiring Process:In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services(DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx or call DARS at 800-552-5019.Background Check:Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.