NOC Supervisor- Department of Technology- (1043) at City and County of San Francisco

Under general direction provides direct ongoing supervision and managing the Network Operation Center (NOC) which includes Operation administrators and network staff; support operational and network working in a large network (LANs); provides ongoing remedial user training; integrates hardware operating systems and program applications; prepares and manages disaster recovery site. Performs most difficult and complex duties of the Network Operation Center. This is a multi-shift (24/7 by 365 days Center).Essential duties include but are not limited to the following:Supervise assign review and may participate in the work of the subordinates and network staff in assigned NOCManage the resolution issues on network layer 1 and 2Review and recommend a variety of personnel actions in such areas as performance evaluation training selection and disciplinary measuresMonitor and review work in progress; provide technical assistance and guidanceEnsure that appropriate policies and procedures are followed by subordinated Provide technical input and coordination in the development of the work unit budgetAnalyze and recommend procedures consistent with departmental directives policies developed by high level management staffCoordinate monitor and administer complex operating systems software upgradesOversee technical resolution of user issues and coordinate with Service Desk staff Coordinate system-related activities with other departments for multi-departmental system projectsReview and provide technical input on software/hardware procurement and service contractsResearch and evaluate software and hardware technologies for future requirementsAssess user-training needs and develop training programs and materials as neededDevelop detailed specifications and prepare procedures documentationPrepare and manage business continuity disaster recovery siteManage and review the performance of contractors and vendorsAttend meetings in representing O&I on committees as necessaryPerform related duties and responsibilities as required.Appointment Type: Permanent Exempt (PEX) Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.Work Location: Incumbent will conduct the majority of work at the Department of Technology (1 S Van Ness Ave San Francisco CA 94103).  However there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required. Incumbent may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.Qualifications : Education: An associate degree in computer science computer engineering information systems or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field.Experience: Three (3) years of experience analyzing installing configuring enhancing and/or maintaining the components of an enterprise network.Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. OR Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.Desirable Qualifications: Supervisory experience in a 24/7/365 operational environmentITIL certification (Information Technology Infrastructure Library)Strong customer service orientation with a focus on end-user supportExperience in vendor management including performance monitoring and contract compliance Familiarity with the City and County of San Franciscos procurement processes and systemsWorking knowledge of Mobile Device Management (MDM) and desktop management tools such as Microsoft System Center Configuration Manager (SCCM)Understanding of network performance monitoring concepts and tools including SolarWinds and ZabbixKnowledge of human resources policies and procedures including performance management and staff developmentNote:  Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. Additional Information : How to Apply Applicants are encouraged to apply immediately as this recruitment may close at any time but not before November 21 2025.Your application MUST include a resume.  To upload please attach using the additional attachments function.Complete the Supplemental Questionnaire: may contact Elbi Magana via email at  with questions regarding this opportunity.Late or incomplete submissions will not be considered. Mailed hand delivered or faxed documents/applications will not be accepted.To find Departments which use this classification please see: Information Regarding Employment with the City and County of San Francisco: Information About The Hiring Process Conviction History Employee Benefits Overview   Equal Employment Opportunity  Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity StatementFor best practices on the application process please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses @ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.We are committed to ensuring that the Citys services are inclusive efficient equitable and culturally competent for San Franciscans of all races ethnic backgrounds religions and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.  We are also committed to ensuring that we have a safe equitable and inclusive workplace for individuals of all races. This includes creating opportunities for hiring promotion training and development for all employees including but not limited to Black Indigenous and people of color (BIPOC).The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.Remote Work : NoEmployment Type : Full-time Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Experience: years Vacancy: 1