NorCal Marketing Trainer at Wyndham Hotels & Resorts

We Put the World on VacationTravel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Marketing Trainer is responsible for the delivery of marketing training related programs throughout the Northern California region. This role delivers training for both New Hire marketers for In-House marketers Virtual Marketing and existing marketing reps for the assigned area. The trainer will facilitate core programs and initiative driven programs while partnering with the site marketing leadership team and sales leadership teams to ensure efforts meet and exceed budgeted marketing goals.The Marketing Trainer is also responsible for providing weekly trainings for underperforming associates working shifts if needed at the marketing desk to ensure tour flow expectations are met. This position is hands on. The right candidate will have a strong partnership with the marketing managers and Directors to ensure performance standards are met. This role will become the SMEs (subject matter experts) for the Journey system and will assist with managing usage and training. Trainers also will be promoting site and corporate contests promotions as well as Club Elite. There will be a partnership with the site sales trainer to coordinate on new tools rollouts presentations and drive consistency in message from the marketer to the sales floor. This role in partnership with the marketing managers and Directors will ensure the marketing team is compliant with all required trainings and Quality Assurance Audit Standards.Essential Job Functions1- Conducts New Employee Marketing training through the first 90 days of production and initiative driven programs. Focus is on product knowledge effective marketing strategies customer service quality compliance and productivity. Utilizes company training program called Passport Blueprint as the main source to conduct training side-by-side with new hires at their marketing locations after graduating from the training class. Travel is a requirement.2- Partner with site marketing leadership and recruiting to assess new hire on boarding and performance of new hires ensuring that new hires are achieving expected performance levels at or above the budgeted threshold within 90 days. Also assess broader opportunities relating to current marketing associate performance marketing processes and a desired follow through to affect and implement positive change. Supports the performance management process by providing weekly trainings to any underperforming marketer. Tracks marketer performance and run reports to be utilized for performance management purposes.3- Serves as an active marketing partner working shifts at each location to support operations (if not in training class). Inspects processes and presentation quality at marketing locations. Help ensure QA audit standards are maintained and required courses are consistently maintained. Provide coverage if needed at Tour Reception to greet guests and inspect quality of tour flow.4- Partner with the site sales trainer(s) marketing and sales leaders to create consistent presentation tools rollouts and processes. Ensure a consistent experience from marketing to the sales floor.5- Assist with recruiting talent and building a strong pipeline for future needsScope/Financial ResponsibilityDescribe quantifiable measures that will help define the value of the position. Examples include size of budget business metrics etc. Also describe the impact on revenue profit or expenses by stating activities that could affect financial results of the site.Cost savings on recruiting and hiring due to increased employee retentionIncremental increase in tour flow due to structured dedicated training process and focus on on-going training and coverage at the marketing locations ultimately increasing revenuePositioning guest with the correct mindset on the sales experience can increase sales efficiencies and drive profit.Travel RequirementsDepending on needs up to and beyond 50% at certain times. Daily schedule will also be varied and includes weekends.Competencies:Both CMP and In-House marketing experience preferredMarketing management experience desiredJourneyDriving for ResultsInnovationMinimum Requirements and QualificationsEducation- High School diploma or equivalent college preferred.Training requirements- licenses programs or certificates required in the state where you will be workingKnowledge and skillsStrong working knowledge of all Wyndham Vacation Clubs CW WbW Shell marketing programs processes and proceduresAbility to deliver training to diverse groups of staff. Knowledge of adult learning principles and ability to instruct classroom modulesAbility to communicate clearly and professionally both one on one and in group presentationsMust possess effective writing and listening skillsAbility to use appropriate interpersonal styles and methods to reduce tension or conflict relate positively to people in stressful situations and remain calm under pressure all the while putting the customer first!Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks shifting priorities simultaneous demands or transitions into new assignmentsAble to make timely and sound decisions understanding the impact and implications and providing feedback on outcomesWilling to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountableSkill in working as part of a team collaborating with colleagues establishing rapport and gaining the trust of othersAble to drive results mentoring motivating and guiding others toward both individual and organization goals and to fulfill the shared visionTechnical SkillsProficient in Microsoft OfficeKnowledgeable with Apple technology (iPads)Experience operating audio/visual equipmentJob ExperienceMinimum of one year of successful marketing experience for Non-Owner and Owner marketing channelsProven track record with the ability to T.O. tours.Unless there is a legal requirement experience will be accepted for the education requirement.ComplexityLevel of decision-making authority (nature and scope of decision-making extent to which independent action is taken)Schedule training classes and prepare agendasDetermine opportunities and develop strategic actions to lift tour flow and provide training and leadership coverage where neededAbility to hold marketing team accountable to established policies and proceduresLevel of autonomyAble to work independently and oversee a team with minimal supervision.The impact of his/her decision on the organizationEngagement in the training process and team needs will lift tour flow guest positioning with correct expectations of experience can lift sales ultimately driving profit.Identifying and developing leaders will help sustain future growth for the companySupervisory responsibility:No direct reports currentlyOrganizational RelationshipsRegularly interacts with marketing associates Guests Owners sales operations reporting out to site and regional leadership team Recruiting and Human Resources.Work EnvironmentEquipment used:ComputerTelephoneiPadHow Youll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance ProgramCompensationGenerally starting at $68640 - $68640 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors including but not limited to experience education skills training and work location.Where Memories Start with YouHospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying. Key Skills Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 68640 - 68640