OAETSO NOC Comms Specialist 1st Shift at A2Zxperts

Our client is looking for a IT Support Specialist Location: Harrisburg PAType: Contract Onsite Required Skills: Ability to be clearly understood and has excellent phoneetiquette. Ability to support end-users with varying IT skillsets. Ability to follow directions especially when usingestablished operation and knowledgebase documentation andstandard operating procedures. Ability to troubleshoot end-user issues and/or escalate asneeded to ensure quick resolution. Experience with incident management call tracking andticketing software. Preferred 2 years previous systems administrator helpdesk and/or call center experience. Actively monitors the Service Now ticket queue. Feel free to reach me at Required Skills:Previous systems administratorhelp desk and/or call center experienceExperience with incident managementcall tracking and ticketing software (preferably ServiceNow)Ability to support end users with varying IT skillsetsAbility to troubleshoot end-user issues and/or escalate as needed for quick resolutionExcellent communication skills (written and oral) Key Skills Feed,Customer Service,Apache Tomcat,ABAP,Application Development,Front Office Employment Type : Full Time Experience: years Vacancy: 1