OAETSO NOC Comms Specialist 1st Shift at Elite WorkForce Inc

Position: Communications Specialist Location: Harrisburg PA (17110) Client: State of Pennsylvania Duration: 12 Months Job Description: We are seeking a dedicated NOC Communications Specialist to provide first-line network support for Commonwealth employees. This position requires a customer-service-minded individual who can work independently and manage a diverse workload effectively. Key Responsibilities: Provide end-user support by resolving network issues and managing trouble tickets. Monitor network status using management tools like Solar Winds and Squared Up. Communicate network status updates and incident responses to stakeholders. Assist network engineers with documentation and participate in disaster recovery efforts. Maintain high-quality customer service and adhere to established procedures. Required Skills: 2 years of experience in systems administration help desk or call center roles. Proficiency with incident management and ticketing software (preferably ServiceNow). Strong communication skills both written and verbal. Ability to troubleshoot and escalate issues effectively. Detail-oriented with excellent organizational skills. To Apply: Please send your resume to with the subject line Resume Submission for immediate attention. Key Skills Feed,Customer Service,Apache Tomcat,ABAP,Application Development,Front Office Employment Type : Full Time Experience: years Vacancy: 1