Observatory Operations Intern at Empire State Realty Trust

COMPANY SUMMARYEmpire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.POSITION SUMMARYTheObservatory Operations Internwill lend support to our onsite guest experience initiativesand help drive measurable increases in positive customer reviews. This role focuses on analyzing the visitor journeyidentifyingoperational improvements andleveragingAI tools to enhance our best-in-class experience andmaintainour status as the #1 Attraction in the US.Full-time:40 hoursper week from June 1st 2026 until August 7th 2026Location: Onsite at 111 W 33rdStreet New York NYRESPONSIBILITIESSurvey guests throughout their visit to gather real-time feedbackObserve the full visitor journey toidentifyexperience highs and lowsCollaborate with the Operations DirectorDirector of Visitor Experience and Operations ManagerAnalyze current ways of working and recommend improvements to enhancethe customerexperienceUtilize AI tools to streamline data collection automate analysis and support decision-makingBenchmark the current visitor experience using available data sourcesDevelop clear actionable recommendations for elevating the guest experienceAssistin creating a repeatable framework the Operations team can use beyond the internshipProvideadditionalsupport as neededREQUIRED SKILLS Mustfeel comfortable initiating conversations with guestsStrong analytical and computer skillsAbility to articulateideasand recommendationsto senior leadershipProficient in Power PointDemonstrated teamworkand collaboration skillsExcellent written and verbal communication skills and customer service skillsSelf-motivated driven organized detail oriented and hard workingIntegrity and a commitment to excellenceEDUCATION & EXPERIENCE A Junior enrolled in a four-year or five-year undergraduate program in the graduating class of 2027 is preferred. PHYSICAL REQUIREMENTSProlonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesWHAT YOU CAN EXPECTAt ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors - Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independentlyDynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT Dependable you take a strong sense of ownership and accountability over your work Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude Curious you consistently look for new ways to work smarter not just harderEthical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culturePositive you possess a service-oriented attitude with excellent follow through WELL-BEING40-hour work week paid at a rate of $22.50 p/hA challenging exciting and meaningful 10-week experienceNetworking opportunities to get to know fellow interns and key leaders throughout ESRTAn individual project to be presented to executive leadershipCompany sponsored lunches with leadership and outingsTour of the Empire State Building ObservatorySummer Friday Early Release$22.50 - $22.50 an hourSalary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Intern Experience: years Vacancy: 1 Monthly Salary Salary: 22 - 22