Office Administrator at Aston Carter

Hiring for an Office Administrator in North Haven!

As an Office Administrator, you will interact with customers to provide information in response to inquiries about products and services and handle and resolve complaints. You will report to the Customer Service Manager and work Monday through Friday on the first shift.

Responsibilities

• Engage in direct customer contact through phone, fax, mail, or electronic mail, addressing inquiries, order entries, online sales, pricing, product availability, scheduling, delivery dates, packaging, shipping, and customer questions.
• Process warranty transactions and inform customers of current promotions and specials.
• Maintain sales records including invoices, credit information, and shipping records.
• Collaborate with inventory control, production, and shipping personnel to confirm delivery dates or track missing/delayed shipments.
• Consult with outside sales representatives/managers on behalf of customers.
• Communicate effectively with customers, outside salespersons, and company personnel.
• Coordinate with the accounting department on receivables and collections, disputing fines from large retailers, and managing the RGA process due to customer complaints.
• Maintain proficiency in Microsoft Office, particularly Excel and Word, and ensure efficient use of Internet access.
• Keep equipment and work area in a clean and orderly condition while following prescribed safety rules and regulations.
• Perform other related duties as required or directed.

Essential Skills

• Excellent customer service skills
• Proficiency in ERPs
• Detail-oriented with strong office management abilities
• Proficiency in data entry and administrative assistance
• Office administration skills

Additional Skills & Qualifications

• High School Diploma or GED is required
• Problem-solving abilities
• Technical skills to assess strengths and weaknesses and share expertise
• Strong written communication skills
• Commitment to quality management and organizational support
• Adaptability to changes in the work environment
• Consistent attendance and punctuality
• Dependability in following instructions and management direction
• Initiative in seeking increased responsibilities
• Experience with AS400 is helpful
• Familiarity with EDI program for Cowles Products is an advantage

Work Environment

You will work in an office setting located in North Haven, CT, within a modern 220,000 sq. foot facility. This facility houses factory, laboratory, and office spaces, ensuring a professional and equipped working environment. The role requires frequent walking, sitting, talking, and hearing, with occasional stooping, kneeling, crouching, or crawling. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.

Job Type & Location

This is a Contract to Hire position based out of North Haven, CT.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Haven,CT.

Application Deadline

This position is anticipated to close on Apr 9, 2026.