Office Clerk at Hershey Entertainment & Resorts

Office Clerk

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.

This position is responsible for greeting guests at the front counter, processing reservations, registering guests, checking guests in and out, as well as promoting activities and events of the Hersheypark Camping Resort.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties:

• Greet guests at the front counter, including assisting with check in/check out, answering guest's questions and completing reservations.
• Participate in Roadside check in
• Process closing reports in accordance with HE&R standards
• Process cash and credit card transactions in accordance with HE&R standards
• Maintain Office and Lobby Cleanliness
• Assist with minor guest opportunities and resolution
• Participate in campground site inspections to support visual check in/check out
• Provide exceptional customer service both in the office and during site visits
• Provide feedback regarding processes, guest experiences and employee training
• Maintain positive, professional and safe work environment
• Assist guest with all aspects of the game room including stocking and maintaining brochure racks
• Maintain after hours security binder
• Deliver after hours cabin keys
• Maintain accurate account of arrivals/departures for the day
• Communicate clearly with Housekeeping Supervisor and outside team via 2-way radio
• Promote Campers App features and benefits to guests
• Daily inspection of office golf cart in accordance with the standard golf cart usage policy
• Assist office administration and team leaders with other projects and duties as assigned.

Qualifications:

• Must be 18 years of age or older
• Must have a Valid Driver's License

Knowledge, Skills, and Abilities:

• Strong verbal communication skills and ability to work well with the public
• Good organization skills, clerical, and computer skills
• Attention to detail
• Hospitality minded
• Computer proficiency
• Ability to multitask

Job Demands:

• This is a seasonal position beginning in April/May and continuing through October. The working schedule may include evenings, weekends, and holidays based on operational needs.
• Must be able to work a flexible schedule including days, evenings, holidays, and weekends.
• Office hours during the peak season are 7:30am to 11pm
• Must be able to work indoor and/or outdoor environments in various weather and temperature conditions.
• Physical requirement includes walking and standing 90% of your shift, bending and stooping 20% of the time.
• Must be able to lift 25 lbs.

Hershey Entertainment and Resorts is an Equal Opportunity Employer