Office Coordinator at Best Point Education & Behavioral Health

Office Coordinator

The Office Coordinator serves as the first point of contact for clients at Best Point Education & Behavioral Health. This role is responsible for collecting and managing all required client documentation to support quality care delivery and accurate reimbursement. The Office Coordinator also provides administrative and operational support for assigned sites while delivering compassionate, client-centered service.

Minimum Qualifications

• Knowledge of customer care principles and best practices
• Strong organizational, planning, and follow-up skills
• Minimum of 3 years' experience in a healthcare setting (preferred)
• Proven excellence in customer service
• Excellent written and verbal communication skills

Key Responsibilities

Client Intake & Administrative Support

• Successfully open new client records, ensuring all administrative, financial, and insurance requirements are met
• Open and maintain accurate client records in GOSH and the EHR
• Forward opening paperwork to the Technical Lead for Private Insurance and Medicare Part C clients
• Enter and update client payer information, insurance details, and financial documentation
• Complete all redetermination paperwork and updates in the EHR
• Obtain intake appointments and collaborate with therapists as needed
• Scan and upload required documentation into the EHR
• Notify appropriate staff of changes in client demographics, insurance, or contact information

Front Desk & Scheduling

• Answer phone lines and resolve inquiries using a client-centered approach, minimizing call transfers
• Schedule client appointments for all services within the EHR
• Review daily schedules to identify and collect required co-payments
• Take co-payments and maintain accurate cash-sheet records in the EHR
• Check clients in for office-based appointments

Site & Operational Support

• Maintain a clean, organized lobby and request maintenance services as needed
• Travel to other locations as required
• Serve as backup support to the Medical Assistant by obtaining vitals for Med-Som clients
• Complete tasks assigned by the Office Manager or other management staff
• Adhere to all agency policies and procedures
• Perform other duties as assigned

Professional & Team Expectations

• Deliver patient-centered care with compassion and professionalism
• Communicate clearly and effectively with clients, families, staff, and providers
• Balance individual and team responsibilities while promoting a positive team environment
• Remain open to feedback and contribute constructively to team success

Benefits

• Full benefits package includes:
• Health, dental, and vision insurance
• HSA and FSA with a match
• Retirement plan (403b) with a match
• Tuition assistance
• Public Loan Forgiveness eligibility
• Paid time off and holidays
• Weekly licensure supervision
• Company-issued iPhone and laptop
• Mileage reimbursement

Work Environment: Exposed to a combination of office, school and mental health treatment environments. Exposed to children with behavior problems. May be exposed to shouting and children who are upset.

Physical demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Regularly required to sit, stand, walk, bend and lift objects of up to 20 pounds.
• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;

Our Culture: Best Point Education & Behavioral Health is Greater Cincinnati's most prolific non-profit specializing in education, behavioral and therapeutic health services and autism services for vulnerable, at-risk youth, their families, and caregivers. Best Point Education & Behavioral Health is proud to embrace our ideals of an equal opportunity workplace by actions as well as our words. We lead our community with respect and tolerance, internally and externally, and we expect our employees to embrace this ideal and express it in their day-to-day interactions.