Office Coordinator, Psychiatry at University of Maryland Medical System

Work Schedule: Full Time Day Shift M-F 8am-4:30pUnder direct supervision performs administrative functions to support the clinical program. This includes Front Desk duties other unique EPIC related duties financial related duties and operations related duties.Principal Responsibilities and TasksThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.Front Desk RegistrationGreets clients and visitors.Follows EPIC procedures to arrive clients per program process.Informs clinical staff of clients arrival or directs client to group or class.Monitors activities in the waiting area.Check out clients as they leave.Insures that arrived clients are seen and Front Desk process completed.Identifies those clients as no show when applicable.EPIC DutiesCollects accurate demographic information for complete registration.Collects accurate insurance information.Verifies insurance and eligibility information.Scans client insurance cards drivers license and any other necessary identification.Schedule cancels and reschedules appointments.Pre-schedules and Walk-in appointments as per program.Completes MSPQ (Medicare) Questionnaire as appropriate.Assigns a HAR as appropriate.Access Beacon Health Options for authorization information and enter authorization information into system.Responsible for maintaining Work Queues as assigned including Accounts without Charges Work Queue.Communication DutiesActs as receptionist utilizing multi-line phone system responding to internal and external phone calls.Takes complete messages and routes them in a timely manner to the appropriate person.Able to provide accurate information using excellent customer service communication skills.Uses overhead paging when appropriate and makes emergency calls/paging when needed.Timely communicates with billing team to resolve identified problems or issues.Clerical DutiesPerforms routine clerical duties such as photocopying filing maintaining various records and logs per Program.Receives and processes Incoming and Outgoing mail as per program.Maintains In/Out Board so that whereabouts of staff is known.Maintains a neat and orderly front desk space.Finance DutiesData entry per program for other tracking purposes and runs reports when appropriate.E. Files documents in paper files as per program. Upon discharge prepares any old paper charts to send to Iron Mountain.Process disability requests per program including completing log and sending to HIM.Qualifications : Education and ExperienceHigh School Diploma or equivalent (GED) is required.Two years of general clerical and/or administrative experience is required.Experience in a healthcare setting is required.Knowledge of health insurance including Medical Assistance and Medicare is preferred.Experience using registration and scheduling software is required.Knowledge Skills and AbilitiesKnowledgeable of Microsoft Office Suite and Internet.Basic typing and data entry skills are required.Ability to learn software programs.Ability to operate standard business machines such as copier printers and scanners.Able to maintain courteous respectful and professional demeanor at all times. Organization skills with ability to prioritize own work.Ability to maintain confidentiality work under pressure handle multiple tasks and meet related deadlines.Ability to establishes and maintain courteous and effective relationships and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors co-workers and healthcare staff.Patient SafetyEnsures client safety in the performance of job functions and through participation in UMMC department division and program safety initiatives.Takes action to correct observed risks to client safety.Reports adverse events and near misses to appropriate management authority.Identifies possible risks in processes procedures devices and communicates the same to those in charge.Additional Information : All your information will be kept confidential according to EEO guidelines.Compensation:Pay Range: $17.68 - $24.76Other Compensation (if applicable): N/AReview the 2025-2026 UMMS Benefits GuideLike many employers UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details personal identification or payment via email or text. If you suspect fraud please contact us at Remote Work : NoEmployment Type : Full-time Key Skills Office Manager Experience,Microsoft Office,Customer Service,Computer Skills,Microsoft Outlook,Microsoft Word,QuickBooks,Medical office experience,Office Experience,Front Desk,Microsoft Excel,Administrative Experience Experience: years Vacancy: 1