Office Manager at Helget Home Care

The Office Manager is a vital part of Helget Home Medicals development and success. Your primary focus is to ensure a remarkable client experience for all our valuable healthcare clients. Lead coach and develop your team members by reinforcing standards capitalizing on strengths and building their capabilities for the future. Collaborate and leverage the support of key internal business partners to achieve team and company goals.RESPONSIBILITIES: Inspire and build the client support team while living our core valuesMentor and coach the healthcare client support team in providing remarkable service to all customersMotivate team members to achieve daily and weekly goals and provide feedback for developmentSupport team members in resolving any escalated client issues or concernsResearch and resolve customer branch and staff inquiriesPlan and conduct effective weekly team meetings and/or trainingsProactively provide backup to team for high call volume or team shortages to maintain service levels and goalsCollaborate with the General Manager to achieve company goals and support corporate initiativesProactively improve and increase skills and knowledgeBuild and analyze service level and other measurement reportsREQUIREMENTS: At least 3 years of demonstrated leadership management and motivational skills Bachelors degree or equivalent combination of education and experience requiredProven ability to develop strong relationships with clients prospects and business partnersStrong customer service focus and skills with previous experience in proactive techniquesHighly developed problem-solving skillsDetail oriented; strive for excellence in all assignmentsExcellent interpersonal and organizational skills to manage multiple task/priorities simultaneously in a fast-paced environmentProficient in Microsoft 365 EMR Systems CPT / Medical codingExperience with Accounts Payable / Accounts Receivable / QuickBooks preferredWHY HELGETHelget Home Medical is a Nebraska based Durable Medical Equipment company with over 50 years of experience serving Nebraska Western Iowa and South Dakota. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation health/dental/vision insurance 401K with employer match paid holidays PTO and more.WHAT DO WE VALUE Commitment & Dedication Honesty & Integrity Team & Service to Others Life Balance Continuous ImprovementBackground investigation(company-wide)Drug screen(when applicable for the position)Required Experience:IC Key Skills Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Office Experience,Dental Office Experience,Payroll,Administrative Experience,Eaglesoft,Human Resources,Bookkeeping Employment Type : Full-Time Experience: years Vacancy: 1