Office Specialist Front Desk-Syracuse at Davis Behavioral Health

Davis Behavioral Health (DBH) is seeking a full-time Office Specialist - Front Desk worker to join its Clinical Support team and work in its Syracuse outpatient clinic.DBH is committed to providing exemplary customer services to its clients and employees. As a member of the Clinical Support team the Office Specialist - Front Desk positions perform essential tasks related to making clients feel welcome and valued when they check in for appointments. Office Specialists are the first point of contact for most of the DBH clients when coming for treatment and create the critical first impression.Essential Job FunctionsThe Office Specialist - Front Desk must be able to perform the following essential job functions:Greet clients in a prompt warm and friendly manner.Gather client and insurance information efficiently and accurately.Request collect and process co-pays and other payments from clients at the time of service.Convey all necessary information related to the clients appointment.Work within DBHs electronic medical record system and have a working knowledge of HIPAA and other privacy laws.Answer telephones screen calls take messages and provide information to the appropriate source when necessary.Monitor the work area to ensure that it remains safe secure and well-maintained.Be knowledgeable about the crisis system and know when and how to activate it.All other duties as assigned related to the needs of the organization.The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health which is why providing excellent customer service in a prompt manner is critical.ScheduleMonday through Thursday 7:45 am to 3:45 pmFriday 7:45AM-5PMRequired QualificationsHigh school diploma or equivalent.Must have reliable transportation and a valid drivers license.Must complete and maintain First Aid and CPR certification.All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws including no use of medical marijuana.Desired Skills & AbilitiesAbility to provide exceptional customer service to DBH clients and employees.Proficiently utilize required systems and/or equipment related to performing essential functions of the job.Ability to work independently and effectively.Ability to develop and maintain effective working relationships with colleagues and clients.Ability to communicate effectively orally and in writing.Ability to maintain client confidentiality.CompensationStarting pay for this position is $18.25 per hour.Required ExperienceMinimum QualificationsThe successful candidate must:Be at least 18 years old.Have a high school diploma or equivalent.Possess strong verbal communication skills.Have demonstrated professional customer service experience.Demonstrate compassion courtesy and respect to all clients and their families.Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.Desired SkillsIn addition to the required minimum qualifications the successful candidate is expected to have have the following skills:Computer knowledge including keyboarding (typing) skills.Possess proficient working knowledge of Microsoft Office Suite and other computer programs.Previous experience working in a medical office and/or familiarity with medical terminology preferred.Experience with business office equipment (credit card machines fax machines printers etc.) preferred.SpanishPreference will be given to candidates who are bi-lingual English/Spanish; however this is not a requirement.BenefitsDavis Behavioral Health Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.DBH benefits include:Medical Insurance with multiple plan options - The current carrier and network is SelectHealth Share.High Deductible Health Plan with a sizeable employer Health Savings Account contributionTraditional Health PlanDental Insurance - The current carrier and network is Dental Select Platinum.Vision Insurance - Offered by Opticare of UtahFlexible Spending Account (FSA)Annual healthcare spending limit: $2750Annual dependent care spending limit: $5000RetirementUtah Retirement System participating agency401(k) - DBH matches up to 2% of annual earningsVoluntary employee-funded options available (457 Plan Roth IRA)Life and Accidental Death and Dismemberment InsuranceBasic Life and AD&D Benefit AmountsEmployee:2x your base annual earnings rounded to the nearest $1000 to a maximum of $300000Spouse: $10000Child(ren): $5000 on each eligible dependent childVoluntary Life and AD&D InsuranceLong-term DisabilityHealth Reimbursement Account offered to employees to voluntarily opt out of DBH medical and/or dental insuranceUp to $2860 per year contributed by DBH after required employee contributionVoluntary Insurance - Administered by AllstateVoluntary AccidentVoluntary Identity ProtectionVoluntary Critical IllnessEmployee Assistance Program (EAP)Offered through the SelectHealth LiVe Well program.Davis Behavioral Health is an equal opportunity employer.DBH Criminal Background Check & Drug Screening DisclaimerDavis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws including no use of medical marijuana.Further all employees at DBH must successfully pass a pre-employment criminal background check as part of DBHs licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidates ability to pass the pre-employment criminal background screening.Required Experience:IC Key Skills Arabic Speaking,Administration,General Services,Billing,Import,Administration Support Employment Type : Full-Time Experience: years Vacancy: 1