Onsite Mental Health Concierge- Evernorth Orlando, Florida at Cigna Group

Disney Mental Health ConciergeOrganizational Engagement and StrategyConsult with managers regarding important workplace issues: including but not limited to grief and loss in the workplace job appropriate behaviors employee/cast member terminal illness impacts and leadership support.Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services including onsite services. Work closely with EAP providers. Educate EAP providers regarding EAP protocols and expectations and monitors compliance to standards.Co-create and execute on engagement campaigns/promotion in collaboration with broader Evernorth/Cigna.Cast Member Engagement & NavigationPrimary point of contact and deployment for critical incident occurrences.Collaborate with Matrix Partners to obtain necessary information to provide the most appropriate resources.Provide onsite virtual and in-person navigation to emotional well-being resources including EAP referrals appointment setting assistance provider searches work/life programs health coaching case management behavioral case management etc.Provide psychological first aid assessment and intervention for crisis situations as needed. Ensure the appropriate next steps are put in place for referrals into medical pharmacy or behavioral coaching programs in addition to any alignment with a behavioral providerProvide follow-up to all Cast Member connections that take place.Identify and address SDOH needs such as food housing medication and transportation.Assist in connecting Cast Members with identified community resources to meet their needs.Work closely with Cast Members and Employees to ensure they have the support system they need to recover from their specific need illness or injury.May facilitate and lead manager and employee mental health trainings.Provide on-call and on-site services as needed. Expected to be available via email text or phone.General ExpectationsCulturally trained on Disney Organizational Cast Member and Employee roles and responsibilities benefits programs and inventory of resources.Will work on-site in Walt Disney World Park and be deployed to various locations as needed.Will be available to all team members for consultation.Perform additional tasks/projects as needed requested or assigned.Attend all required trainings.Comply with all Evernorth Behavioral Health policies and Standard Operating Procedures.Take initiative for continued professional development.Work closely with the Disney Account Team Health Coaches Case Managers Onsite EAP providers EACs Behavioral UM and CM teams to align on cases and hand off appropriately as needed.Will work directly with Disney Human Resources and Employee Relations teams as needed.Consult with Cigna/Evernorth clinical supervisor when needed.Open to suggesting and implementing improvements and enhancements to Mental Health Concierge role and responsibilities.QualificationsCurrent unrestricted independent licensure in a behavioral health field or a medical field with experience in a psychiatric setting (LCSW LMFT LPC LPCC Licensed Psychologist or RN)Masters Degree in Behavioral Health fieldKnowledge and experience in accessing community resources to help cast members with basic needs.Certified in Mental Health First AidCEAP (certified employee assistance professional) required to obtain within 2 years of employment.3 - 5 years post-license mental health experience preferred3 - 5 years experience responding effectively to diverse situations while working across all organizational levels.Excellent communication and interpersonal skills with a focus on customer serviceEffective conflict management and negotiation skillsAbility to adapt to change and problem solveStrong time management and organization skills with an ability to set priorities in a fast-paced environmentAbility to utilize and navigate multiple technology systemsBilingual in Spanish or Haitian Creole preferredKnowledge of managed care preferredIf you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Key Skills Facilities Management,Copy Editing,Cloud Services,Electronics,Interpretation,Accident Investigation Employment Type : Full-Time Experience: years Vacancy: 1