Onsite Client Liaison at Mrlp Llp

Full-timeDescriptionJOB SUMMARY:This is a fully remote position. Will act as liaison between servicer client and MRLP through all forms of communication regarding foreclosure files; to include email phone calls and client and MRLP systems including BKFS (Black Knight Foreclosure Solutions).DUTIES & RESPONSIBILITIES:Under limited supervision update general foreclosure/judgment processes on active files using TEMPO BKFS or other servicer systems as necessary.Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature requiredPerform tasks that require knowledge of basic foreclosure timelines requesting updates on files from Attorneys and Paralegals that may be handling answering a variety of e-mails phone calls intercoms/messages and inquiries on the files in the assigned portfolio directing clients or other staff members on correct contacts.Review internal systems to provide summary of results to servicerRespond to general case inquiries on behalf MRLPAssist with the completion of client-specific projects received from compliance departmentConduct internal audit projects prepare detailed final reports and communicate findingsWork on complex issues involving resolution between servicer and MRLPReturn all phone calls e-mails and intercoms/messages within 24 hours of receiptMust understand mortgage foreclosure documents and practicesMaintain superior public relations with servicer clientProvide service updates client status updates and follow-up on outstanding documents and or servicesWill perform other duties and responsibilities as neededSUPERVISORY RESPONSIBILITIES:This job does not require the exercise of supervisory responsibilities.EDUCATION & WORK EXPERIENCE:High School Diploma or Equivalent requiredMinimum 2 years experience working in a mortgage foreclosure servicer environmentKNOWLEDGE SKILLS & ABILITIES:Skilled in Microsoft Word Excel &OutlookAdvanced proficiency in BKFS/LPS desktopMust be able to always uphold a professional and courteous mannerBe able to identify situations that may need escalationAbility to conduct and report researchAbility to work under limited supervision and is self drivenDocumentation SkillsStrong written and oral communication skillsAbility to utilize multiple internal computer systemsAbility to multitask and prioritize in an extremely fast paced environmentCapacity to handle a high volume of email & file communications each dayAbility to retain and manage sensitive and confidential informationAptitude to quickly learn and navigate legal client systemsExtreme attention to details and ability to learn and interpret legal terminologyDemonstrate professional behavior and teamworkMust be able to work under pressure and meet deadlinesKeen attention to detailPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to sit talk or hear. The employee is occasionally required to stand walk use hands to finger handle or feel; reach with hands and arms and stoop kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions with quiet to moderate noise level within the work environment.We offer a comprehensive compensation package which includes a salary commensurate with experience and accomplishments.If you possess the requisite qualifications and are seeking the challenge of working in a growing firm please submit your resume in confidence.All applicants applying for U.S. job openings must be authorized to work in the United States.Because of the high volume of calls received only qualified candidates will be contacted for consideration.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.Salary Description$48000-$50000/Annually Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 48000 - 50000