CX Operational Excellence Analyst at Truist Bank

The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.Need HelpIf you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Engages with cross-functional Business Unit partners to collect client impact analysis insights and provide reports that are utilized for strategic planning tactical execution and issues resolution. Leverage technical skills to establish feedback tracking and prioritization capability provide regular project/initiative status updates and create meaningful reports that improve business capabilities.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time. with internal clients up-to and including senior leaders to understand data/reporting requirements then design develop and delivery reports and insights to satisfy the need. Consultations may be for one-off recurring or for project-related needs. and maintain reports dashboards and tools and create PowerPoint presentations which tell a compelling story using data and analytics and analyzes data that is acquired for a project generating actionable insights and recommendations from large and complex datasets. process improvements using tools and technical skills while ensuring adherence to all internal and external policies and procedures for data governance. the collection and tracking of teammate feedback that enables awareness and prioritization; track and report project/initiative status to leadership and enterprise teams. efforts to prepare and maintain necessary initiative and project materials and artifacts including business cases process mapping prioritization project plans/task lists business readiness materials and post-project follow up. knowledge of data and database structure to deliver meaningful reports and analysis; execute data and report validation to support ongoing quality assurance processes; As needed identify data integrity issues and provide feedback to ensure any issues are remediated. as an individual contributor whose work is guided by a more senior member of the team while promoting a cohesive inclusive team-oriented culture aligned with the Truist purpose mission and values.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelors degree or equivalent education or related training2. 2-5 years of reporting and analytics experience3. Strong analytical and critical thinking skills4. Advanced proficiency in Microsoft Excel PowerBI (e.g. formulas modelling)5. Experience creating PowerPoint presentations to tell a compelling story using data and analyticsPreferred Qualifications:Advanced degree or Six Sigma CertificationExperience collaborating with teams involved with report automation efforts building models and/or bot capabilities to assist in project and business process improvementsExperience with business intelligence visualization tools (e.g. Tableau Visier) Project management and process improvement skillsGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law E-Verify IER Right to WorkRequired Experience:IC Key Skills Computer Science,Operational Risk Management,Risk Management,Six Sigma,Continuous Improvement,Lean,Process Improvement,Pricing,Customer Support,Alteryx,Kaizen,Project Management Lifecycle Employment Type : Full-Time Experience: years Vacancy: 1