Operations and Infrastructure Technician at InsideHigherEd

Category:: ProfessionalSubscribe:: Department:: Information Technology ServicesLocations:: Binghamton, NYPosted:: Oct 16, 2025Closes:: Open Until FilledType:: Full-timeRef. No.:: 49964Position ID:: 193714About Binghamton University:Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.Job Description:Budget Title: Instructional Support Associate (SL-2)Salary: Commensurate with qualifications and experienceThe primary role of the Operations & Infrastructure Technician is to provide support for the Binghamton University technical infrastructure. This includes:Provide network, telephony, and physical security (camera, door, and CCTV) support to the campus' remote sitesProvide operational support for ITS-managed spaces on the Health Sciences Campus and at remote sites, including campus IDFs and data center facilitiesTroubleshoot and repair networking hardware and Ethernet connectionsTroubleshoot and repair telephony hardwareTroubleshoot and repair card access and key box hardwareAssist with the installation, documentation, and maintenance of IDF UPS battery backup devicesAssist with the configuration, installation, cabling, and documentation of infrastructure hardwareAssist with ongoing infrastructure maintenance (i.e. hardware and firmware upgrades) across the enterprise network infrastructure at Binghamton UniversityHandle RMA duties for infrastructure equipment as requiredRequirements:Associate's Degree (or higher)At least 1 year of experience working in an Information Technology roleAt least 1 year of hands-on experience in working with enterprise infrastructure equipment such as IP cameras, door access equipment, VoIP phones, or network switchesAt least 1 year of customer service-related experienceAvailability for occasional after-hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.)Ability to bend, lift, and carry at least 30 pounds, and be able to work comfortably in closet-type spacesValid Driver's License to operate a vehicle in New York StatePreferred:Experience working with fiber optic-based network connectionsExperience working with EthernetVisa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.Additional Information:Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.Binghamton University is a tobacco-free campus.Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected] information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/Cover letters may be addressed "To the Search Committee."Postings active on the website, accept applications until closure.For information on the Dual Career Program, please visit:https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.htmlEqual Opportunity/Affirmative Action EmployerThe State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.Application Instructions:All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=193714Deadline for Internal Applicants: October 30, 2025Deadline for External Applicants: Open until filledReview of applications will begin immediately and continue until the vacancy is filled.Please submit:Resume,Cover letter, andContact information for three professional referencesYou may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.