Operations Director at Chick-fil-A Crocker Park

Job DescriptionJob DescriptionMore than just a job; an opportunity.Chick-fil-A Crocker Park hires employees that wish to acquire skills to enhance their career portfolio. Employees gain experience that goes beyond just serving guests and great food. Personal growth and career advancement can be attained through learning the business principles and daily practices from one of the fastest-growing quick-service restaurants in the country. We are seeking developed leaders to support the business by directing, communicating, training, and coaching all employees on achieving and exceeding service and revenue goals. Directors will oversee employees in the development of business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. Directors are in constant contact with the leadership team and are responsible for the overall flow of the restaurant. BENEFITSSundays offFlexible work scheduleFree foodCompetitive payOpportunity for growth and advancementScholarship opportunities | $1000, $2500, $25,000401K match programInsurance contributionPaid time offPerformance- and food safety-based bonusesQUALIFICATIONSExperience as a leaderProven ability to lead in team-based, fast-paced environmentsBasic computer competencyRequirements/ResponsibilitiesREQUIRED SKILLSHonors and encourages others to follow the visions and values of the restaurantSelf-motivated leader committed to personal growthSelf-starter who looks to improve Team-oriented, adaptable, dependable, and strong work ethicDisplays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with guests and employeesAbility to communicate effectively with both guests and team membersMust be an excellent coach, delegator, and team builderWillingness to step outside of job role to assist in other rolesAbility to handle multiple tasks at once while working at a quick, yet efficient, and thorough paceMust be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 poundsRESPONSIBILITESFollows Chick-fil-A’s operational policies and proceduresDemonstrates knowledge of the brand and menu itemsAchieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasksConsistently seeks to improve the restaurant with innovative strategies, procedures, and ideasResponsible for inventory and facilities managementComplete understanding of each key position pertaining to the area under directionLeads restaurant under direction of the Owner/OperatorAssists Owner/Operator with decisions related to employee performanceWorks with leadership team to ensure appropriate daily and restaurant staffing levelsIdentifies and solves ongoing issues related to accuracy, speed of service, and employee or guest issuesModels and supports clear communication between the front counter and kitchen staffs as well as the leadership teamMaintains a positive working relationship and treats all employees with respect while providing them with direction and feedbackTakes initiative during non-peak hours to complete side dutiesMaintains a clean and pleasant environmentSpecial InstructionsSimply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.