Operations Manager 4 16526 (Atlanta) at Transcend Solutions

Operations Manager 4 16526Length of Assignment: 9+ monthsLocation: Atlanta, GASchedule: This position follows a hybrid model, onsite Monday - Thursday and remote Friday only. Standard hours of operations are 9am-5pm EST.**NO C2C due to client restrictions**Top Skills:Must have intermediate to advanced Excel knowledge.Must have strong communication skills both written and verbal.Must have excellent organization and coordination skills keeping multiple projects moving forward and maintaining clear statuses and next steps for each.Summary:The Operations Manager role plays a critical role in our clients Builder Operations team. The role is:Highly cross-functional with leadership exposureFast-paced with unique learning and innovation opportunitiesPart of a fast-growing business and team with an exciting growth trajectoryJob Responsibilities:Account Onboarding and Operations:Ramp up projects to launch new builder communities with our clients appliances.Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner.Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time.Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues as needed.Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately.Coordinate daily operations with builder construction sites.Coordinate call center day-to-day operations and logistics.Communicate effectively with all stakeholders on current and upcoming logistics.Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.Project Management:Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements.Verify that processes and procedures for operational execution meets contractual, program, and policy expectations.Document process flows and account behavior for end-to-end workflows to share with extended team.Identify, recommend, and implement improvement and innovation opportunities in existing processes.Process Improvement:Identify, recommend, and implement improvement and innovation opportunities in existing processes.Perform root cause analyses and identify how to overcome root cause issues.Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.Desired Skillsets:6+ years of relevant experience desired w/bachelors, 8+ years of relevant experience w/out a degree.Education Requirement:University degree in operations, supply chain, or other related business field is a plus but not required.Additional Information:Clear knowledge of logistics and operations, especially of construction sites, is more important than any specific education requirement.