Operations Manager at Blue Sky Hospitality Solutions

OPERATIONS MANAGERFull-Service Hotel Marriott Long Island / Hilton Long IslandPosition SummaryThe Operations Manager is responsible for overseeing the daily operation of key hotel departments to ensure exceptional guest service operational efficiency and brand-standard compliance. This role serves as a hands-on leader who partners closely with department heads the General Manager and Human Resources to drive consistent service delivery improve processes and support a positive and engaged workplace culture.The ideal candidate is an organized service-driven leader who thrives in a fast-paced environment excels in cross-departmental communication and can influence and uphold accountability across all operational areas.Key ResponsibilitiesGuest Experience & Service Standards Ensure the consistent delivery of exceptional guest experiences across all operational departments. Monitor guest feedback (GSS social media brand surveys) and actively address service concerns through coaching and follow-up. Conduct regular guest-facing rounds in public spaces F&B venues front office and lobby areas to ensure service excellence. Support brand standards (Marriott BSA Hilton QA CleanStay/Power of Clean BASE) and ensure departments maintain required compliance levels. Operational Oversight Oversee the daily operation of Front Office Housekeeping Food & Beverage Engineering and other functional areas as assigned. Partner with department leaders to ensure appropriate staffing scheduling and workload distribution. Review departmental logs shift reports and incident reports ensuring issues are addressed and followed through. Support inventory controls room readiness cleanliness standards and engineering work-order completion. Monitor lobby presence guest flow and arrival/departure patterns to ensure efficient operations. Leadership & Team Development Provide leadership presence during AM/PM peak periods weekends and high-volume events. Coach and support department supervisors to drive accountability consistency and performance. Reinforce Blue Sky/Marriott/Hilton culture standards through daily interactions recognition modeling behavior and feedback. Participate in interviewing hiring onboarding and developing associates to support strong departmental teams. Training & Compliance Ensure all departments maintain compliance with required brand training (MGS DLZ BASE Power of Clean Bonvoy/Loyalty CleanStay etc.). Partner with HR to ensure managers complete new-hire checklists on-the-job training safety training and brand modules within required timelines. Support enforcement of policies SOPs safety practices and operational standards. Facilitate or support leadership and associate training as needed. Communication & Cross-Department Collaboration Maintain daily communication with the General Manager and department heads regarding operational issues staffing needs and guest concerns. Ensure accurate shift-to-shift communication through logs handover reports and follow-up notes. Assist with pre-shift meetings to ensure teams are informed on VIPs occupancy forecasts events and priorities. Act as a liaison between departments to ensure smooth coordination for arrivals groups banquets F&B operations room readiness and engineering projects. Brand Safety & Quality Assurance Conduct regular property walks to identify issues related to safety cleanliness maintenance and brand compliance. Follow up on deficiencies and ensure corrective actions are completed in a timely manner. Support safety initiatives emergency response protocols incident reporting and risk-mitigation efforts. Assist in preparation for QA/BSA brand audits and internal evaluations. Administrative Responsibilities Assist the General Manager with special projects reporting and operational initiatives. Support budgeting labor controls forecasting and scheduling as applicable. Review labor productivity overtime trends and staffing alignment to business needs. Assist with documentation coaching notes and follow-up related to performance expectations within departments. Qualifications 35 years of hotel operations experience in a full-service branded environment. Previous leadership experience in Front Office Housekeeping or F&B preferred. Strong understanding of hotel systems brand standards and service protocols. Ability to multitask and manage competing priorities in a fast-paced environment. Excellent interpersonal communication and problem-solving skills. Ability to work a flexible schedule including evenings weekends and holidays. Experience with Marriott MGS/Opera or Hilton OnQ/Hilton U preferred. Behavioral Competencies Hands-on visible leader with strong customer-service orientation. Ability to resolve conflict coach effectively and drive accountability. Calm under pressure solutions-focused and proactive in preventing issues. Strong follow-through and organizational discipline. Collaborative leadership style that supports departments and builds trust. Physical Requirements Ability to stand and walk for extended periods of time. Ability to lift up to 25 lbs. as needed for operational support. Ability to respond to on-property emergencies or guest needs as required. Required Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 65 - 75