Operations Manager at MV Transportation

OverviewIf you reside in California please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.ResponsibilitiesMV Transportation is seeking an Operations Manager. The Paratransit Operations Manager reports to the General Manager and will assist the General Manager in the oversight of the daily tasks associated with implementing safe timely and courteous service.The Paratransit Operations Manager is primarily responsible for but not limited to:Ensure Paratransit services are provided in a safe reliable and timely mannerDirectly supervise the Reservations Customer Service and Paratransit operatorsMonitor operating performance facilitate problem resolution and direct efforts to achieve continual improvement in service quality.Oversee and provide timelyresponse and services to all community concerns regarding bus operations.Effectively manage on-time performance and driver availability.Effectively manage customer relations through both direct contact and outreach programs.Identify select train and mentor location staff.Effectively and frequently communicate with location staff and support team members.Assist in overseeing safety and training programs plans and processes to ensure compliance with company contract and regulatory requirements.Contributes to maintain the safety culture of the division.Maintain client contact routinely to meet or exceed expectations.Assist with conducting periodic departmental audits.Daily weekly and monthly review of key operational metrics.Implement promote and adhere to company policies and procedures.Participates in location labor and employee relations activities.QualificationsTalent Requirements:Must have one (1) to three (3) years of management experience in a similar sized Paratransit environment.The ideal candidate would have experience in scheduling and personnel management and training.Must be able to work independently and have strong written and verbal skills.Knowledge of the contractual obligations is a must to perform this job correctly.Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers activity.Trapeze experience preferred.Experience managing fast paced environment.MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex physical or mental disability veteran or military status genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.Where permissible under applicable state and local law applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.#appcastRequired Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1