Operations Manager at Peraton

ResponsibilitiesPeraton is seeking an Operations Manager to join our team of qualified and diverse individuals. The ideal candidate will be responsible for a large geographically dispersed team of specialists supporting the IT infrastructure of the Transportation Security Agency (TSA) ensuring it operates efficiently and cost-effectively allowing users continuous access to business applications information and services. As the Operations Manager you will proactively direct activities at TSA sites in CONUS and internationally including TSA HQ operations centers data centers airports international offices and cloud environments. You will collaborate with TSA IT Service Management to execute Event and Incident Response Problem Resolution and Change Management processes in alignment with TSA policies and processes. You will act upon user feedback and lessons learned to drive continuous service improvement. Your team will include the following key capabilities: Operations and Maintenance (O&M) of deployed TSA systems and environments End User Support including Help Desk Engineering Information Assurance and Security including Cyber Security. You will manage subcontractor resources scheduling and training to maintain contractual performance obligations.Day to Day Work Responsibilities:Manage a large geographically dispersed team of IT Services delivery professionals including system administrators network engineers and subject matter experts.Maintain a secure communications infrastructure that facilitates the transfer of data within the TSA and between the TSA and other agencies and enables TSA to respond to emerging threats.Direct O&M of deployed capabilities to include hardware & software upgrades equipment replacements configuration changes and application upgrades/enhancementsEnsure continuous service delivery against SLAs supporting SLA analysis remediation and reporting.Maintain a mature IT Cybersecurity practice across the program including Plan of Action & Milestones (POA&M) analyses management and remediation ensuring compliance with TSA IT Security policy and procedures.Perform Problem/Incident management including root cause analysisSupport the submission of contract deliverables including CDRLs.Perform Asset Management supporting audits as requiredPerform Change Management executing projects to introduce new capabilities in response to technology advances and new threats.#TSAImpactQualificationsBasic Qualifications:10 years of experience may have supervisory or lead experience6 years of experience managing teams of IT professionals in support of large complex IT infrastructures including computer network communications hardware & software technologies.Management experience in a government contracting environmentPrevious experience interfacing with any Federal Agency ITSM operations and IT leadership.ITIL4 CertificationU.S Citizenship required; must have the ability to obtain a DHS Entrance on Duty (EOD) clearanceActive Secret clearancePreferred Qualifications:Bachelors degree in Business Administration Business Management Information Systems Information Technology or Engineering.PMI PMP certificationDemonstrated experience of successful engagement with customer senior leadership in a Federal AgencyFamiliarity with TSA IT Infrastructure standards and processes.Demonstrated ability to lead and motivate teams in a complex environment.Business expertise and knowledge of Agile development methodologies and IT project managementExperience in identifying and implementing process improvements and efficienciesExcellent communication skills - able to run effective meetings with O&M staff project teams and the TSA.Excellent teamwork collaboration and proactive interactionsManagement experience in a government contracting environmentPeraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.Target Salary Range$135000 - $216000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.Required Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 135000 - 216000