Operations Manager at Residence Inn by Marriott

Residence Inn Prescott
Operations Manager
Position Description

Position Title

Operations Manager

Department

Hotel Operations

Reports To

General Manager

FLSA Status

Exempt

Position Summary

Residence Inn Prescott is seeking a hands-on, service-focused Operations Manager to help lead a highly collaborative hotel operation centered around guest experience, team support, accountability, property presentation, and operational excellence.

This role is intentionally designed differently from the traditional hotel structure. Rather than operating within rigid departmental silos, our leadership team is built around cross-functional operational leadership. We are seeking leaders who are adaptable, team-oriented, solutions-driven, relationship-focused, and capable of supporting multiple operational areas across the hotel.

The ideal candidate is a "unicorn" operator - someone willing and capable of learning all areas of the hotel while helping develop systems, support team members, solve problems, and maintain exceptional guest standards throughout the property.

This position offers exposure to all major hotel disciplines including:

Front Office Operations

Housekeeping Operations

Laundry & Public Space Management

Breakfast / Guest Hospitality Support

Pool, Spa, Wading Pool, Patio, and Outdoor Amenity Oversight

Preventative Maintenance Oversight

Guest Service & Service Recovery

Team Leadership & Development

Property Presentation Standards

Administrative & Operational Support

This is an excellent opportunity for an emerging hospitality leader seeking well-rounded hotel operational experience with growth potential into senior hotel leadership.

Property Overview

Residence Inn Prescott is a 93-room extended-stay Marriott property featuring:

Complimentary full/hot breakfast operations

Outdoor pool

Two spas / whirlpools

Children's wading pool / kiddie pool

Outdoor patio and guest gathering spaces

SportCourt / outdoor recreational space

Pickleball and basketball activity areas

EV charging stations

Fitness center

Guest laundry and operational laundry needs

Extended-stay guest services

Long-term and transient business mix

Our operational philosophy is simple:

Support the team. Focus the purpose. Deliver the promise.

Leadership Philosophy

We believe strong hotel operations are built through:

Collaboration over silos

Accountability with support

Contribution over job-title limitation

Cross-training and operational understanding

Leaders who lead from the floor, not just the office

Team members willing to step into stress points and help where needed

Consistent guest experience across every department

Strong relationships with both team members and guests

At Residence Inn Prescott, contribution means more than completing assigned tasks. It means contributing to the operation, contributing to the team, contributing to the guest experience, and contributing to the relationships that allow a hotel to function well.

Our goal is to build a hotel leadership culture where operational leaders understand the full hotel - not just a single department.

Hotel Operations

Assist in overseeing day-to-day hotel operations

Support all operational departments as business demands require

Ensure consistent execution of Marriott and property service standards

Actively participate in MOD coverage and hotel leadership presence

Respond to guest concerns and lead service recovery efforts

Maintain strong visibility throughout the property

Help ensure the hotel remains clean, organized, documented, safe, and guest-ready

Housekeeping & Property Presentation

Support housekeeping operations including rooms, laundry, public areas, and guest-facing cleanliness

Help unify housekeeping functions that may include room attendants, laundry, public space, and related cleaning responsibilities

Ensure cleanliness standards are consistently achieved

Assist in inspections and quality assurance processes

Support room readiness and operational efficiency

Reinforce preventative cleanliness and maintenance standards

Help ensure public areas, entrances, breakfast area, restrooms, corridors, patio, pool area, and exterior guest spaces remain clean and presentable

Pool, Spa & Outdoor Amenity Oversight

Support daily presentation and operational awareness of the outdoor pool, two spas/whirlpools, and children's wading pool

Ensure outdoor guest spaces are clean, organized, and guest-ready

Monitor patio, SportCourt, pickleball/basketball areas, seating areas, trash, towels, and general guest-use spaces

Partner with maintenance, vendors, and team members to ensure issues are documented and followed through

Maintain awareness of guest safety, cleanliness, and service expectations in all outdoor areas

Preventative Maintenance Oversight

Assist in tracking preventative maintenance programs

Ensure operational issues are documented and followed through

Coordinate vendor and contractor support as needed

Monitor overall property condition from a guest experience perspective

Support life safety and operational compliance initiatives

Help ensure room PMs, public area PMs, equipment checks, and property walks are completed and documented

Maintain a guest-service mindset toward maintenance: everything should work, look maintained, and be followed up on

Front Office & Guest Communication

Support front desk operations as needed

Learn and use hotel systems to assist with guest service, check-ins, guest requests, billing questions, and administrative support

Reinforce clear communication between front desk, housekeeping, maintenance, breakfast, and leadership

Help resolve guest issues with professionalism, calm decision-making, and appropriate service recovery

Support a culture where guest relationships are built through consistency, follow-through, and genuine hospitality

Leadership & Team Development

Help develop a culture of teamwork and operational ownership

Coach and support team members across departments

Assist with onboarding and cross-training initiatives

Participate in operational meetings and daily stand-ups

Support accountability, communication, and consistency

Lead by example through willingness to jump in where needed

Help reduce departmental silos by encouraging shared ownership of the guest experience

Administrative & Operational Support

Assist with scheduling, inventory, labor awareness, and operational reporting

Utilize hotel systems and reporting tools effectively

Help support operational organization and communication flow

Learn and support multiple hotel systems and operational functions

Assist with checklists, documentation, follow-up logs, vendor communication, and operational tracking

Development Structure

This position may include structured exposure across departments, including dedicated time learning:

Housekeeping operations

Laundry and public space

Front desk systems and guest communication

Breakfast and guest hospitality support

Preventative maintenance documentation

Property walks and inspection standards

MOD decision-making

Administrative support and reporting

The purpose is to develop leaders who understand the full operation and can make better decisions because they have worked across the hotel, not just around it.

Ideal Candidate Profile

Has hotel operations, housekeeping, food & beverage, maintenance coordination, or guest service leadership experience

Is highly adaptable and willing to learn all operational areas

Leads by example and enjoys working alongside the team

Is calm under pressure and solutions-oriented

Understands guest expectations and service recovery

Has strong communication and leadership skills

Thrives in an organized, structured environment that still requires flexibility, ownership, and independent decision-making

Values relationships with team members and guests

Wants long-term hospitality leadership growth

Is comfortable jumping into stress points and helping solve the issue, not just identifying it

Believes no area of the hotel is "not my department" when the guest experience or team needs support

Preferred Experience

Hotel operations experience preferred

Housekeeping leadership experience strongly preferred

Front desk or guest service experience preferred

Food & beverage or breakfast operations experience helpful

MOD or supervisory experience preferred

Marriott experience is a plus

Extended-stay hotel experience is a plus

Strong computer and communication skills required

Strong organization, follow-through, and documentation skills required

Physical Requirements

Ability to stand and walk for extended periods

Ability to lift up to 25 pounds regularly

Ability to work indoors and outdoors as operational needs require
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