Operations Manager at Westgate Resorts

The operations manager plays a critical role in supporting the corporate engineering department by enhancing operational efficiency fostering team alignment and driving the execution of key initiatives. Reporting to the director of engineering operations this position ensures seamless collaboration effective communication and the successful achievement of departmental goals.To perform this job successfully an individual must be able to carry out each essential duty and responsibility satisfactorily. Additionally the individual must embody and adhere to the following core company values:IntegrityPassionWork ethicEssential duties and ResponsibilitiesServe as a support liaison alongside the director of engineering operations coordinating communication with resort engineering teams to ensure consistent messaging and adherence to processes.Support vendor communication and coordination as needed to facilitate projects and align with departmental objectives.Collaborate with project teams to assist in planning coordinating and executing key initiatives ensuring alignment with departmental goals and timelines.Track and manage departmental reports compliance documentation and other critical processes to maintain operational efficiency.Provide assistance with policy updates resource management and document organization.Assist in reviewing financial documents including profit and loss statements (P&Ls) and budget planning/tracking.Prepare submit and track project proposals including those related to capital and renovation projects ensuring timely approval and clear communication with project managers.Analyze operational data to identify trends provide insights and support decision-making processes.Provide operational support as needed which may include occasional travel to resorts to assist or train engineering administrative teams.Utilize tools and platforms such as Medallia SharePoint and HotSOS to support departmental operations and objectives.Assist in managing and analyzing systems including overseeing SharePoint resources and organizing data from Medallia and HotSOS systems.Coordinate and develop training resources including creating presentations and organizing training sessions.Qualifications : ExperienceFive years of experience in operations engineering or a related field.One to three years of leadership experience with a proven ability to guide teams and support organizational goals.One to two years of experience in project management or project coordination.Demonstrated expertise in streamlining processes and managing complex initiatives in a corporate or multi-location environment.Experience collaborating with cross-functional teams including leadership on initiatives and projects.Familiarity with financial analysis project tracking and operational reporting.Preferred experience in the hospitality engineering or property management industries.Education and CertificationsHigh school diploma or GED (required).Associates or bachelors degree (preferred).Skills and KnowledgeAdvanced knowledge of Microsoft Office Suite (Excel PowerPoint Word) and experience with operational tools such as Medallia SharePoint and HotSOS.Ability to analyze data identify trends and provide actionable insights to support decision-making.Excellent written and verbal communication skills with the ability to effectively collaborate across all levels of the organization.Demonstrated ability to work independently lead initiatives and foster alignment across cross-functional teams.Skilled in coordinating and tracking project plans timelines and deliverables with attention to detail.Strong understanding of process improvement compliance standards and departmental efficiencies.Ability to build relationships with resort teams vendors and corporate leadership to drive successful outcomes.Supervisory ResponsibilitiesThis position does not have any direct reports but requires setting a standard of excellence and modeling best practices.The operations manager will provide indirect support to resort teams fostering collaboration.Physical DemandsOccasionally lift and/or move up to 25 pounds while performing duties related to this position.Language SkillsAbility to read and comprehend simple instructions short correspondence and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers clients and other team members within the organization.Mathematical SkillsAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.Reasoning AbilitiesAbility to apply common sense understanding to carry out detailed but straightforward written or oral instructions.Ability to define problems collect data establish facts and draw valid conclusions.Work EnvironmentPrimarily based in a corporate office environment requiring prolonged periods of sitting at a desk and working on a computer.May be required to visit and spend time working at resort properties which may involve:Exposure to construction sites outdoor environments and varying weather conditions.Interaction with resort staff and assistance with on-site operations.Additional Information : Why WestgateComprehensive health benefits medical dental and visionPaid Time Off (PTO) vacation sick and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life Disability Accident Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.  This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.Remote Work : NoEmployment Type : Full-time Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Experience: years Vacancy: 1