OPERATIONS- Specialist Delivery at Sherwin-Williams

DescriptionShift time is 11:00am- 7:30pm ESTResponsibilitiesComplete all delivery exceptions in a timely manner that meets or exceeds the requested time-window.Maintain and update delivery resources when exceptions occur.Professionally communicate with area district management and establish professional relationships with drivers store managers and branch managersProvide customer order entry and store personnel support as it relates to the Sherwin-Williams Delivery ServiceEffectively communicate via phone text and emailProvide support for multiple districts throughout Paint Stores GroupProvide transportation safety expertise to ensure DOT safety compliance for all Paint Stores GroupUnderstand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites.Generally monitor and track driver activity and behaviors i.e. rogue delivery accountability.Add value to store operations and ensure overall customer satisfaction.Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials.Identify and report procedure/policy violations to the appropriate field personnel.Directly identify and address any issues constraining service in assigned districts.Responsible for communicated metrics in specific areas of responsibility.Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service.Work with SWDS Supervisors to achieve department goals.Become an expert user of all Department Software.Position may also be responsible for various administrative functions as needed by department.QualificationsPosition RequirementsEducationRequired:High School Diploma or GEDPreferred:Associate or bachelors DegreeExperienceRequired:1-2 years of experience in a customer service-based rolePreferred:SWDS Routing and Dispatching experienceExperience working with Telematics and/or Logistics SoftwarePosition RequirementsRequired:Time management experience working with deadlines.Multitasking in a fast-paced dynamic environmentShift time is 11:00 7:30ESTPreferred:Previous Sherwin-Williams store operations and product knowledgeDispatching and Routing Software ExperienceCisco Finesse PhonesRequired Experience:IC Key Skills Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law Employment Type : Full Time Experience: years Vacancy: 1