Operations Supervisor at National Express

Summit School Services companies share a strong commitment to provide the highest level of transportation safety quality transportation outstanding customer service and positive employee relations. Our corporate headquarters located in Warrenville Illinois houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America.Responsibilities:Provides overall CSC operational leadership by directing student transportation services driver training and vehicle maintenance programs to support the operating plan and overall business goals.Provides staff leadership by promoting and ensuring safe efficient and effective operationsMonitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.Sets performance expectations coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.Oversees compliance with state and district regulationsAttends meetings with School District Representatives and represents company in professional mannerPrepares and submits required customer-related reports in a timely manner.Documents and manages customer or employee complaints and review customer survey dataResponsible for knowledge of CSC contracts and accompanying operational requirements.Collects and audits employees time sheets.Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees time sheets as needed.Examines and reviews the daily exception report.Approves all expenditures in accord with company guidelines.Ensures the effective utilization of vehicles.Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or managerOversees the optimization of vehicle routingCompany name is: Durham School ServicesHigh School diploma or equivalent. Some college preferred.5 years work experience required with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.Supervisory experience preferred; specifically experience supervising/training a driver workforceStrong working knowledge of MS Office Software (Word Excel Outlook PowerPoint etc.) and transportation related softwareStrong leadership skills and interpersonal skillsStrong organizational and group presentation skillsWell-developed multi-tasking and time management skillsPossess a valid Commercial Drivers License with appropriate endorsementsBi-lingual abilities a plusSummit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values including sexual exploitation and abuse harassment abuse of authority and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.We offer medical dental vision basic life insurance coverage holiday pay and PTO accrual. Additionally employees are able to enroll in a retirement savings plan.At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law.Summit School Services LLCs independent subsidiaries and affiliates are an equal employment opportunity (EEO) employerThe pay rate range along with most all of the other terms and conditions of employment vary between different sites geographical markets customer/ contractual terms and positions.Required Experience:Manager Key Skills Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development Employment Type : Full-Time Experience: years Vacancy: 1