Ops Mobile Technology Support Tech at State of Florida

Requisition No:866579Agency: Florida Fish and Wildlife Conservation CommissionWorking Title: OPS MOBILE TECHNOLOGY SUPPORT TECH - Pay Plan: TempPosition Number:Salary: $25/HRPosting Closing Date: 12/23/2025Total Compensation EstimatorToolOffice of Information TechnologyOPS Mobile & Technology Support TechnicianPay Rate: $25/HR1875 East Orange AvenueTallahassee Fl. 32301Florida Fish and Wildlife Conservation CommissionOffice of Information TechnologyOPS Mobile & Technology Support Technician- LeonOur Organization:The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people.Every organization has an identity that is forged not only by what it does but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic science-informed efficient ethical collaborative and committed to the vitality of the state and its environment. Visit our website for more information: Requirements:Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435 Florida Statutes.Work schedule will be Up to 40 hours per weekPreferred Qualifications:Experience with Mobile Device Management (MDM) platforms such as Intune.Familiarity with VoIP systems conferencing room hardware or network printing environments.Experience in government or other regulated public-sector environments.Certifications such as CompTIA A Network or Mobility (not required).Position Overview:The OPS Mobile & Technology Support Technician provides technical assistance and operational support for the agencys mobile devices video conferencing systems network printers and VoIP telephony equipment. The position coordinates mobile device ordering activation troubleshooting inventory management and works closely with IT staff to ensure reliable communication and collaboration tools throughout the department. Work must comply with State of Florida security standards purchasing requirements and IT policies.Duties and Responsibilities:Mobile Device Procurement Configuration & SupportAssist with ordering and provisioning of mobile devices service plans and accessories through State of Florida-approved vendors.Activate configure and enroll devices in Mobile Device Management (MDM) systems.Perform troubleshooting for mobile hardware software connectivity email setup and application issues.Coordinate with wireless carriers for replacements repairs SIM card changes and service adjustments.Provide end-user support and training on device operation and agency mobile policies.Inventory & Asset ManagementAssist accurate inventory of all agency mobile devices SIM cards accessories and related assets.Track issuance returns upgrades repairs and deactivations using approved asset management systems.Conduct periodic inventory audits to ensure accountability and accuracy.Manage lifecycle processes including surplus recycling and end-of-service activities.Video Conferencing SupportSet up test and support video conferencing platforms (e.g. Teams Zoom Webex) for meetings and events.Assist users with audio/video equipment cameras microphones speakers interactive displays and conference room systems.Troubleshoot connectivity audio video and hardware issues.Coordinate with IT teams to maintain reliable conference room technology and perform routine system checks.Network Printing SupportAssist with installation configuration and troubleshooting of network printers and multifunction devices.Work with vendor support to resolve hardware or driver issues.Manage print queues network print mapping and user access.Document printer placements network settings and maintenance histories.VoIP Telephony SupportAssist with basic VoIP phone setup configuration and end-user support (e.g. extensions voicemail setup call forwarding).Support softphone installations and headset configurations.Troubleshoot connectivity and quality-of-service issues related to VoIP devices.Coordinate with telecom and network staff for escalated issues or system changes.General Technical Support & CollaborationProvide Tier 12 support for technology issues related to conferencing printing mobile devices and telephony.Log work activities maintain documentation and update support tickets.Collaborate with IT staff vendors and agency leadership to ensure reliable technology services.Knowledge Skills and Abilities:Knowledge of iOS and Android mobile platforms and mobile carrier services.Working understanding of video conferencing technologies and A/V equipment.Basic knowledge of network printing printer drivers and print server concepts.Understanding of VoIP fundamentals (SIP softphones handsets voicemail).Ability to diagnose and resolve technical issues efficiently.Strong organizational and asset management skills.Excellent communication and customer service abilities.Ability to work independently prioritize tasks and maintain confidentiality.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation as defined by the Americans with Disabilities Act must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455 F.S. Drug-Free Workplace Act. Key Skills Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support Employment Type : Commission Experience: years Vacancy: 1