OPS MANAGER at The Muscogee Nation

MUSCOGEE (CREEK) NATION Seeking an OPS MANAGER General Summary: Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. Network Manager ensures that project/department milestones/goals are met and adhering to scheduled timelines. OPS manager will ensure delivery of projects and deliverables are met to avoid impact to production or programs. Principal Duties and Responsibilities:Monitor, manage, and mentor network operations/support tech teamEnsure the primary infrastructure systems within the network (network devices, servers, workstations, VDI systems, camera systems) are effectively maintained, and administered to ensure smooth reliable operationsEnsure effective monitoring, maintenance, and administration of automated network, server, power, and security alerting systemsEnsure effective monitoring, maintenance, and administration of automated backup systems to ensure data continuity and integrity for all systemsOversee incidents, requests, and change management within ServiceNow. Ensure SLAS are correctly defined and metOversee maintenance of infrastructure inventory and ensure maintenance of critical spares at all facilitiesEnsure effective coordination and cooperation with the IT ServiceDesk to smoothly facilitate the resolution of cross domain incidents/requestsOversee, maintain, administer, and develop automated infrastructure systems, workflows, and scriptsOversee, maintain, and build documentation for both end users and staff Minimum Requirements:In-depth knowledge of LAN/WAN communications (MPLS), network hardware such as Cisco routers, Ethernet switches, bridges, gateways and firewalls, ASA's (AP), audio/video.Candidate must be a team player and be able to follow processes and procedures, be punctual, innovative, problem solver, ability to deliver, ability to prioritize and escalateSelf-disciplined, self-starter, professional who can successfully bring projects to closure with minimum direction, guidance and oversight.In-depth knowledge Windows 10, VMWARE, Backups, Storage, Security, Recovery Preferred Requirements: Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems (email, phones, word processors etc.)Experience with several of the following technical areas: Server hardware, enterprise storage hardware/software, VMWare (ESXi, vcenter, and Horizon), network switches/routers/firewalls (Cisco preferred), enterprise backup software, enterprise monitoring software, Microsoft Windows (server and desktop)Management/supervisory experienceExcellent logical troubleshooting skillsAbility to communicate effectively with direct reports, senior management, and other departmentsExcellent verbal, listening, and written communication skillsAbility to work in and maintain a highly functional team environmentMinimum Requirements — Associates in Computer Science and 10 years of experience with computer hardware/maintenance and leadership skillsPreferred Requirements — BA with 10 year experience working in Federal Government agency Visit our website for more information                                                Muscogee (Creek) and Indian Preferencerecblid e0x8sfjyv1rs58dmkhbb1xdhk2fsew