Oracle Cloud Platform Manager at Galderma

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.Job Title: Oracle Cloud Platform ManagerLocation: Fort Worth Texas (Hybrid)All applicants must be legally authorized to work in the United States without requiring any type of work sponsorship. This position does not offer visa sponsorship now or in the future. If you require sponsorship please do not apply. Individuals requiring sponsorship are not eligible and should not apply.Position SummaryThe Oracle Cloud Platform Manager is accountable to ensure the delivery and orchestration of operational service activities for Galdermas Oracle ERP application landscape. This includes ownership of platform governance ensuring strict adherence to regulatory compliance internal controls and continuous improvement in accordance with corporate standards. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards.We are looking for a highly motivated and experienced individual who possesses excellent Oracle technical skills and a strong passion for delivering high-quality services. The ideal candidate will have a solid understanding of the Oracle Infrastructure and integration layers and a proven track record of providing effective support and troubleshooting services in Oracle Fusion security.Essential FunctionsPlatform Maintenance and OptimizationManages Oracle ERP application operational activities in cooperation with Galderma IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platformsCommunication of maintenance planned and unplanned downtime is delivered a timely and streamlined mannerIs responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud OIC and Oracle EBS WMS) and trouble shoot the issues to define root cause and temporary/permanent solutionIs accountable for platform maintenance and upgrades and ensuring standard change management processes are followedDevelop and maintain technical documentation and standard operating procedures.Support with User Administration activities such as adding/modifying user accounts adding/removing roles assigning data security context and assigning profilesConduct periodic reviews and audits of user access to detect and resolve any unauthorized access and ensure the new joiner mover leaver processes are efficientDocument and audit security controls and support external audits to ensure regulatory complianceIncident and Request ManagementWill support the technical teams for incident and request management. Responsible for ensuring restoration of services within agreed SLA business impact analysis. Responsible for reporting and dashboarding of KPIsSupports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds known errors and root cause analysis)Defines the level and type of monitoring ensuring that all customer interactions are under control and correct support is provided in close collaboration with Galderma IT and business users.Software Vendor and Service Provider managementIntegrates support (Run) and project (Build) activities in collaboration with project teams where applicablePlays an active role in the definition of contract changes with vendors for operational activities service levels and SLA definitionContributes to IT Service Catalog setting direction for service introduction and end user support.Provides leadership to temporary work teams guides and monitors task completion and shares expert knowledge and advice.Change Management & Release Coordination Leads release planning sprints ensuring alignment with business priorities and readiness for deployment.Facilitates and leads Change Management meetings coordinating with corporate IT and infrastructure teams to assess communicate and mitigate impacts of planned changes.Ensures that all release and change activities follow established governance processes and that appropriate documentation and approvals are in place.Minimum Education Knowledge Skills and Abilities Bachelors Degree in IT or Business or similarEight (8) or more years ofprofessional experience in a similar position across multi functions and business processes including Finance and Supply Chain functions2 -3 years IT Service Management experience in a Cloud ERP settingOracle Fusion CloudWarehouse Management Systems (WMS)Middleware integration tools (Boomi OIC EDI etc.)Service Now or other service management proficiencyMission-oriented with ownership mindset and leadership capabilities to drive incident management and resolutionExperience in a fast-paced environment commitment to execution in a rapidly changing and evolving global environmentStrong written and verbal communication skillsAbility to communicate with and influence senior leaders as well as ability to establish new relationships quicklyStrong time and work management capabilities prioritize key business peaksCollaborative yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environmentExperience in managing and leading diverse and virtual teams(not as a line manager)What we offer in returnYou will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits including a competitive wage with shift differential annual bonus opportunities and career advancement and cross-training.Next StepsIf your profile is a match we will invite you for a first virtual conversation with the recruiter.The next step is a virtual conversation with the hiring managerThe final step is a panel conversation with the extended teamOur people make a differenceAt Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.Employers Rights:This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any addition reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Required Experience:Manager Key Skills Arabic Speaking,Law Enforcement,AXA,EMS,BI Employment Type : Full-Time Experience: years Vacancy: 1