Orange County, NY Desktop Specialist at vTech Solution

Job Summary: The Desktop Specialist provides frontline in-person technical support to users addressing hardware software and network issues. This role involves troubleshooting device management and coordination with other IT teams to ensure effective and timely resolutions. The specialist also contributes to onboarding/offboarding processes and maintains detailed documentation of all support activities. Location:Goshen New York United States Responsibilities: - Provide onsite L1 support for hardware software network connectivity and peripheral issues. - Assist with device imaging workstation setup and hands-on troubleshooting. - Support onboarding and offboarding tasks including account verification access checks and workstation configuration. - Document all work including diagnostic steps resolution details and follow-up notes. - Partner with IT staff to escalate issues requiring L2/L3 involvement. - Participate in monthly meetings with IT and contribute insights into recurring onsite issues. - Maintain a professional presence and serve as the face of the support service for onsite staff. Required Skills & Certifications: - 3 5 years of technical support experience in an enterprise or public-sector environment. - Strong understanding of Windows Office 365 Active Directory and workstation hardware. - Skilled in diagnosing physical device issues and guiding users through in-person troubleshooting. - Excellent interpersonal skills. Preferred Skills & Certifications: - None specified. Special Considerations: - None specified. Scheduling: - Not specified. Key Skills MAC,Operating System,Active Directory,Information Technology,Access Points,LAN,Deskstops,Windows,Trouble Shooting,Linux,System Center Configuration Manager,Computer information system,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1