Orange County, NY Transition Service Delivery Manager at vTech Solution

Job Summary: The Transition Service Delivery Manager is responsible for the end-to-end transition into service ongoing governance monthly reporting and continuous improvement of IT service delivery. This role ensures predictable performance proactive communication and SLA accountability. The manager will lead the transition-in process serve as the primary liaison for governance oversee monthly reporting maintain the escalation matrix drive continuous improvement manage risk and compliance lead performance meetings and oversee transition-out planning. Location:Goshen New York United States Responsibilities: - Lead the 30-day transition-in process ensuring knowledge transfer documentation validation alignment and seamless onboarding. - Serve as the primary liaison with leadership for governance service reviews escalations and strategic alignment. - Oversee monthly reporting (ticket volumes SLR attainment trends escalation logs) and ensure compliance with all required deliverables. - Maintain the monthly escalation matrix and ensure 24x7 availability for critical service matters. - Drive the continuous improvement agenda identifying opportunities to reduce repeat incidents and strengthen performance. - Manage risk ensure compliance with security and data-handling requirements and coordinate change management for environment updates. - Prepare and lead monthly and quarterly performance meetings with leadership. - Oversee transition-out planning ensuring full documentation clean handoffs and high service continuity. Required Skills & Certifications: - 7 years of IT service delivery management. - Background in ITIL service management and operational governance. - Proven ability to run transitions stabilize service operations and drive SLA performance. - Executive-level communication skills. Preferred Skills & Certifications: - Experience with government or regulated environments. Special Considerations: - Must maintain 24x7 availability for critical service matters. Scheduling: - Not specified in the provided text. Key Skills IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems Employment Type : Full Time Experience: years Vacancy: 1