Order Entry Specialist at Knape and Vogt Manufacturing Company

Do you have previous customer service or data entry experience and looking for a new opportunity to grow with a companyKnape & Vogtis looking for an Order Entry Specialistto join our industry leading team!Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!Company Overview:Knape & Vogt Manufacturing Company is a 125-year-old company based in Grand Rapids. We are a global leader specializing in the design manufacture and distribution of functional hardware office and healthcare ergonomics and storage-related components for original equipment manufacturers specialty distributors hardware chains and major home centers.Whats In It For YouBenefits including Medical/Dental/Vision plus many more starting Day 1Competitive PayGenerous Paid Time Off11 Paid Holidays401K with Company MatchTuition ReimbursementEmployee Discount ProgramsBonus and Merit opportunitiesWhat Will YouGet To Do:Timely and accurate entry and booking of Purchase Orders (POs)Clear understanding of PO terms including those required for accurate PO entry to reduce exceptions and errorsUnderstanding of pricing & pricing tables promotions and the process to verify pricingWorks closely with cross-functional partners when customer accounts are on a hold so orders can be booked in a timely mannerEnter orders with standard lead time and/or work with planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basisAdvanced communication to customers on order changes acknowledgements confirmation and past due/ back orderUnderstand and update customer records in Oracle to ensure purchase orders and acknowledgements to customers are accurateCommunicate with customers and salespeople to resolve discrepant sales orders in a timely mannerUnderstand and act on relevant Order Management EBS reports (including but not limited to one-hold entered not booked broken cartons short lead-time etc) to ensure timely entry and fulfillment of orders as well as early communication to customers when delays are expectedAssist with credits returns and phone queue on an as needed basisDevelop an understanding of KVs standard work practices sales territory assignments product availability and Special Pricing Agreements including fees added to pricing agreements including small order tariff or promotional/show pricing discountsManage all daily work through Salesforce casesParticipate in process and product trainingWhat Will YouBring:Work Experience: Minimum 2-years of experience in Customer Service or related fieldComputer Skills: Proficient in MS Office (Excel Word PowerPoint) and Outlook Excellent Data entry skills with ability to process large amounts of information both efficiently and accuratelyOrganization Skills: Strong organizational skills with ability to handle multiple priorities efficiently effectively and accuratelyCommunication Skills: Good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels both inside and outside the organizationRequired Experience:IC Key Skills General Insurance,Corporate Sales,Cost Estimation,Benefits & Compensation,Heavy Equipment,AC Maintenance Employment Type : Full Time Department / Functional Area: Customer Service Experience: years Vacancy: 1