Order Fulfillment Specialist at Merchology

Full-timeDescriptionMur-chol-uh-jee The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel headwear drinkware gifts and accessories. We are family-owned people-powered and we are adding to our #MerchFam at our HQ in Plymouth MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!Merchology seeks an Order Fulfillment Specialist for our Customer Service team. Reporting to the Customer Service Supervisor the Order Fulfillment Specialist is a critical role that works behind the scenes to check in on all orders that are currently processing. The Order Fulfillment Specialist will be tasked with reviewing orders that have partial products committed and checking with our vendors on the status of the remaining product and working with our production team on upcoming firms to ensure they are set to go out on time. A successful Order Fulfillment Specialist will:Professionally communicate via phone and email with vendor partners and customersProactively manage and oversee customer orders are on track to meet customer deadlinesInvestigate and resolve orders beyond their designated shipping date Act as the liaison between the customer and Merchologys operations team regarding issues during the production processReview past due orders to get the order closed and billedProcess new tickets in the operations pipeline Create tickets for damaged items in order questions pipelineSend initial emails to customers Update orders based on customer requests in Merchologys ERP NetSuiteRequirementsREQUIRED QUALIFICATIONSHigh school diploma or GED required; Associates or Bachelors degree preferredOne or more years of customer service experience in retail restaurant sales or office environmentFriendly and team-oriented attitude to Win as a TeamEfficient and detail-orientedMicrosoft Office Suite proficiencyHubSpot or CRM knowledge a plusWHAT WE OFFERIn addition to an outstanding creative culture authentically nice people and interesting work we have:Competitive compensation: the pay range for this role is $20.50 to $24.00 per hour.Generous PTO (18 days per year)8 company-paid holidaysHybrid work schedule for select departments40 hours of paid volunteer time401(k) with matchMedical and dental insurance options spending account options including an HSA with employer matchCompany-paid life insuranceCompany-sponsored social eventsPremium brand partner discountsEmployee-led events that include recognition wellness volunteering and DE&ILOCATION3000 Niagara Lane North Plymouth MN 55447Hybrid role: Three days onsite and two days remote following training - there is no option for fully remote workINDUSTRYBusiness to Business E-commerce and ApparelMerchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application please email for assistance.Required Experience:IC Key Skills General Insurance,Corporate Sales,Cost Estimation,Benefits & Compensation,Heavy Equipment,AC Maintenance Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 24